Offer summary
Qualifications:
Experience with Zendesk or equivalent systems, Knowledge of forecasting/scheduling software like Verint, Strong organizational and prioritizing skills, Intermediate English proficiency (B2 minimum), Experience in real-time forecasting and scheduling.
Key responsabilities:
- Ensure adherence bot is operating properly
- Handle schedule changes via Zendesk
- Maintain close relationships with Team Leads
- Perform line checks and review current schedules
- Relaying technical problems to IT team