Patient Coordinator

At Jaan Health, we believe the delivery of healthcare needs to change from an episodic, reactive process that deals with patient needs as they arise, to one that proactively manages patient health to prevent life-changing problems before they happen - especially for those patients with chronic conditions. 

That’s why we’ve created Phamily, a solution that makes it possible for healthcare providers to proactively follow up and check-in on all of their patients with chronic disease, in between office visits and at a large scale.

The result - patients get better quality of care and are less likely to go to the Hospital/ER, providers and teams get paid for the work they do to support patients in between office visits, and payors see a significant reduction in total cost of care. It’s a rare win-win-win in healthcare where every party involved receives some benefit. Now, due to COVID-19, the need for this type of virtual care management is critical for keeping patients healthy and safe while they are at home.

We've helped tens of thousands of patients since our founding.  Get in on the ground level of a high-growth company that is revolutionizing healthcare delivery.

This role is part time up to 35 hours a week.

Requirements

As a Jaan Health Patient Coordinator you will be working directly with Phamily clients to reach, engage, and inform their patients about the benefits of Phamily-enabled care programming. Patient Coordinators are on the front lines of patient engagement speaking with hundreds of patients per week.

Responsibilities and activities will include:

• Daily patient outreach and engagement (through Phamily and phone calls)
• Ongoing communication and coordination with client care teams and providers
• Diligent record-keeping of patient interactions
• Ad-hoc projects to help improve the patient coordination process
• Daily coordination with the Customer Success team to enable increased customer benefit

Skills You Will Bring:

• Go-getter, self-starter attitude with a passion for helping others, especially those that are sick or in need
• Excellent verbal communication skills over the phone
• Constant curiosity to learn more
• Desire to thrive in a fast-paced, entrepreneurial environment
• Willingness to be coached and mentored daily
• Tech-savviness and proficiency

Requirements to apply:

• Excellent written and verbal communication ability - specifically over the phone
• Interest in performing high-volume, high-quality patient outreach daily
• Previous experience working in a clinical setting i.e. hospital, doctor’s office, health center, etc.
• Cold-calling experience (preferred)
• A valid Certified Medical Assistant (CMA) or Licenced Practical Nurse (LPN) license (preferred)

Benefits

What We Offer:

• Competitive salary and benefits package
• Medical benefits offered such as Teladoc, Talkspace and more. 
• Healthy work life balance with flexible time off. 
• Opportunities for professional development and continuing education.
• A collaborative and innovative work environment.
• The chance to make a meaningful impact on patient care through technology.