Assistant Director, Benefits Client Services

Note: This is a remote opportunity.

At Procare HR, we're on a mission to transform workforce outcomes for care providers through our industry-focused HR services model. We offer comprehensive HR services, including payroll processing, benefits administration, workers compensation management, and general HR support. Our core values drive our culture, emphasizing positivity, curiosity, accountability, gratitude, and growth.

Who We Are - Core Values

• We strike the gong – Actions have a ripple effect. Every engagement is an opportunity to have a positive impact on our clients and team.
• We laugh – Laughter is contagious. Keep it light when things are tough. Life is short, celebrate.
• We explore – Individual curiosity and resourcefulness lead us to better solutions.
• We show up – Sense of duty and accountability is part of our DNA. How we show up matters.
• We are grateful – We are grateful for our clients and for each other, and approach all situations with humility. We appreciate the experiences that have shaped us.
• We grow - We embrace the struggle that comes with personal growth so that we can better ourselves and our team.

About The Role

We are seeking an experienced and dynamic Assistant Director, Benefits Client Services to lead our Benefits Client Services team in delivering a best-in-class customer experience. In this role, you will oversee benefits administration, resolve client inquiries, and drive process improvements to ensure compliance and operational excellence. You will foster a client-first culture, ensuring clients and employees receive accurate, compliant, and timely support.

What You'll Do:

As the Assistant Director, Benefits Client Services, you will:

• Manage Day-to-Day Operations: Oversee benefits administration, including enrollments, terminations, and life event changes, ensuring accuracy and timeliness.
• Improve Processes: Identify and implement process improvements to increase efficiency and reduce errors.
• Ensure Data Accuracy: Monitor benefits data in HRIS systems, resolve discrepancies, and ensure accurate payroll deductions.
• Build Client Relationships: Serve as the main point of contact for clients, addressing any concerns and building long-term relationships.
• Resolve Employee Issues: Handle escalated employee inquiries, such as coverage disputes and billing errors, with a clear service-level agreement (SLA) in place.
• Lead a High-Performing Team: Supervise and mentor benefits administrators, set performance standards, provide feedback, and conduct reviews.
• Report and Measure Performance: Track and report on key performance indicators (KPIs) to continuously improve team and operational performance.

What You Bring:
To be successful in this role, you should have:

• Education & Certification: A bachelor’s degree in Human Resources, Business Administration, or a related field. Certifications in benefits or HR (CEBS, SHRM-CP/SCP, PHR/SPHR) are a plus.
• Experience: 5-7 years in benefits administration or a related field, with at least 3 years of leadership experience managing a benefits team.
• Tech Savvy: Strong proficiency in HRIS and benefits administration software (experience with UKG Ready is preferred).
• Client-Centric Approach: Proven experience in managing client relationships and resolving escalated issues promptly.
• Process Improvement Skills: Demonstrated ability to streamline processes, reduce errors, and enhance operational efficiency.
• Compliance Knowledge: Deep understanding of benefits regulations and compliance requirements.

What Sets You Apart:

• Leadership: You excel at motivating, mentoring, and developing teams, even in a dynamic and changing environment.
• Client Focus: You have a strong service orientation and a proven track record of improving client satisfaction.
• Operational Excellence: You’re known for implementing process improvements that drive efficiency and accuracy.
• Problem Solving: You anticipate challenges and devise effective solutions quickly and efficiently.
• Exceptional Communication: Your communication skills shine, whether speaking with executives, clients, or team members.
• Adaptability: You can pivot quickly when client needs or operational circumstances shift, adjusting your approach accordingly.

The Perks

• Health insurance, with the company paying the single employee premium
• Company paid dental insurance
• Company paid life insurance
• Company paid short- and long-term disability insurance
• A 401K plan with company match
• Paid Time Off
• Additional ancillary benefits including Vision, Cancer, Critical Illness, Hospital Indemnity, Voluntary Life/AD&D, Accident and Legal

This job posting contains some general information about what it is like to work at Procare HR and is not a complete job description. Procare Team Members perform a number of different tasks every day, and this posting does not list all of the essential functions of the job.

Procare HR provides equal employment opportunities to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Discrimination of any type will not be tolerated.

Procare HR is an Equal Opportunity Employer.