Success Coach

Who we are:

Work Better Now (www.workbetternow.com) provides full-time, dedicated positions for remote professionals in LATAM looking to work with amazing United States-based companies. Our remote professionals come first and are the most important part of our team. So, if you are looking for your next professional challenge, you’re in the right place.

Our Mission: To help companies and talent fulfill their dreams and potential.

What We Offer:

• Work from your home
  
• A workplace that values its people
  
• Above-average salary
  
• Paid vacations and personal days
  
• Salary increases
• Maternity/Paternity leave for up to 2 months. WBN will cover 50% of your WBN base salary. (Minimum one-year tenure required)
  

Our Core Values

• Put our Talent first
  
• Pursuit of excellence/continuous learning
  
• Integrity and transparency
  
• Ownership mentality
  
• Pursuit of growth
  
• Excellent attitude
  

Objective:

To build, maintain and grow a strong relationship with the clients and Remote Professionals to help them provide effective support to each other. As a Success Coach, you will be the main person in charge of identifying the opportunity for upselling additional RPs, requesting referrals from our clients, and inviting them to share their testimonials about their experience with WBN.

Responsibilities:

• Oversee the day-to-day operation of all team members.
  
• Successfully onboarding new clients and Remote Professionals.
  
• Recognize high performance and reward accomplishments.
  
• Address any Remote Professionals' concerns and assist with decision-making and conflict resolution.
  
• Schedule periodic check-ins, at least once a month, with RPs to cultivate and maintain relationships.
  
• Conduct monthly and regular one-on-one meetings with team members to provide updates on policies, good practices, objectives, goals, and work performance.
  
• Provide open communication and the ability to engage with high-level remote professionals in a one-on-one Zoom call with transparency and honesty.
  
• Discover training needs, create training materials, and deliver training when needed.
  
• Assist in monitoring team members' adherence to quality standards and work processes.
  
• Generate and share reports about performance, objectives, and team goals
  
• Investigate and solve any Client/RP issues or conflicts that may arise, escalate if necessary
  
• Maintain a healthy and motivating environment that encourages everyone to reach WBN goals
  
• Keep track of days off, vacations, medical leaves, etc.
  
• Maintain fluent and constant communication with the Success Coaching team regarding goals and overall performance.
  

Qualifications and requirements

• Excellent communication and Influence skills
  
• Organization and time-management skills
  
• Possess vital problem-solving skills
  
• Present a positive attitude, strong work ethic, and professionalism.
  
• Expertise with Microsoft Word, Excel, PowerPoint, Outlook/Gmail
  
• Ability to learn new software quickly
  
• Able and willing to work on administrative tasks and work as a Virtual Assistant when necessary (cover unexpected sick days)
  
• Proficient writing in English (including top grammar skills)
  
• Appropriate work-from-home environment
  
• Excellent relationship management skills
  
• Self-motivated and able to work on their own
  
• Minimum of 1 year of experience as a Virtual Assistant
  
• Previous management experience in virtual settings is required
  

System Requirements

1. 12GB+ RAM
   
2. Intel i3 8th generation or newer, an AMD Ryzen 3 2nd generation or newer, or an M1 chip.
   
3. Windows 10+ or from macOS Mojave to the latest version.
   
4. 10 Mbps Internet Speed (Minimum)
   

Application process:

PLEASE NOTE: This fantastic position is available only for “career-minded” individuals. 

Click the "I'm Interested" button below to start the process. Please Note: Only apply if you plan to go through the entire process. Applicants not completing the entire process cannot be considered for placement.

• Please keep all correspondence (including resume) in English and send them in PDF.
  
• Even if you’re not looking to start working immediately, you can apply.
  
• WBN cares about your time, and we are committed to making our recruitment process as speedy as possible. This is why we encourage you to be prompt with your responses at every stage of our process.
  

WBN wants the best, and to those to whom the above apply, we encourage you to apply today!