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Operations Analyst, Professional Services

Remote:

Full Remote

Contract:

Full time

Salary:

78 - 97K yearly

Experience:

Senior (5-10 years)

Work from:

United States

Offer summary

Qualifications:

5+ years in related business operations position, Experience with revenue-based business data, Critical thinking and analytical skills, Familiarity with Salesforce and Kantata SX, Ability to prioritize and meet deadlines.

Key responsabilities:

Maintain operational data integrity
Support onboarding of new entities
Liaise with Finance, Sales, and IT
Alert management of risks and solutions
Participate as an effective team member

Rocket Software Large https://www.rocketsoftware.com/

1001 - 5000 Employees

See more Rocket Software offers

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description Summary:

The Operations Analyst is responsible for the accurate capture and processing of data related to Rocket CSE customer delivery projects. This includes maintaining customer delivery projects throughout the full lifecycle from creation through closure. This is an exciting opportunity to work with customers and colleagues around the world.

Essential Duties and Responsibilities:

Ensures CSE Operations processes are followed correctly to maintain operational data integrity, which is essential to enable recognition of Rocket services revenue and provide customers with accurate invoices.
Establishes credibility as SME on Rocket CSE Operations processes, data, and systems.
Assists with onboarding of new entities and acquired companies as relates to CSE Operations.
Liaises with Finance, Sales Operations, all CSE functions, IT and others throughout Rocket to contribute to cross-functional efforts.
Meet operational timelines and deadlines, alerting CSE Operations management of concerns, risks, and possible solutions to avoid disruption of service or missed commitments.
Work as an effective team member in daily, monthly, and exception operations; demonstrates consistently strong interpersonal and communication skills.

Required Qualifications:

5+ years in related business operations position
Proven critical thinking, analytical and troubleshooting skills
Experience with revenue-based business data, transactions, and concepts
Experience with prioritizing continual requests from multiple streams and keeping to established schedules
Experience with Salesforce, Kantata SX helpful.
Committed to Rocket's core values of empathy, humanity, trust and love

#LI-SD

The base salary range for this role is $77,623.00 - $97,029.00 /year. Exact compensation may vary based on skills, experience, and location.

What Rocket Software can offer you in USA:

Extensive paid time off programs (paid holidays, sick, and unlimited vacation time)
Healthcare coverage options to fit you (and your family’s) needs
Retirement savings, with matching contributions by Rocket Software
Life and disability coverage
Leadership and skills training opportunities
Two paid work days for off-site training

EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to people@rocketsoftware.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

#LI-Remote

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!