Services Content Developer

Welcome!

Our Growth is Creating Great Opportunities!

Our team is expanding, and we want to hire the most talented people we can.   Continued success depends on it!  Once you've had a chance to explore our current open positions, apply to the ones you feel suit you best and keep track of both your progress in the selection process, and new postings that might interest you!

Thanks for your interest in working on our team!

Job Summary

The Services Content Developer is a skilled professional level position where the work is primarily focused on the development of customer-facing content and training materials for ADTRAN products and services. Content development includes inception to release, while adhering to established departmental and company standards, including pre-established guidelines, writing style, content organization, file maintenance, tracking processes, and all release processes.

Duties and Responsibilities

• Develop content requirements by working with other ADTRAN personnel, such as Trainers, Engineers, Product Managers, Project Managers, and Salespersons; outside the company with customer technical personnel.
• Adhere to established departmental and company standards, including pre-established guidelines, writing style, content organization, file maintenance, tracking processes, and all release processes. 
• Gather applicable information on product, product development cycles, services, and training materials during independent, self-directed investigation and discovery.
• Use internal corporate systems databases, inventory management tools, and archival storage systems for research and development.
• Interpret engineering drawings and marketing infographics to develop graphical material to accompany publications and training materials.
• Develop new and revised services content (knowledgebase/how-to articles, videos, online courses, training materials, services marketing collateral) through all stages, from inception to release, while following established departmental and company standards, including writing style, content organization, file maintenance, tracking processes, and release processes.
• Provide intra-departmental technical and project development support by disseminating information.
• Drive SME reviews of services content.
• Other projects and assignments may result and be assigned to accommodate the changing needs of the department and the Company.

Qualifications

Basic Qualifications

• Bachelor’s Degree (B.A. or B.S.) in Technical Writing, Technical Communications, English, Journalism, Communications, Information Architecture, Computer Science, or Engineering required
• 2-5 years of prior experience in content development for hardware and software products. Content type can include marketing collateral, training materials, online courses, videos, how-to articles, etc.
• Familiarity with telecommunications concepts, practices, and procedures
• Minimum 2 years of previous experience with the following: Adobe- Acrobat, In-Design, Photoshop, and Illustrator; Microsoft Windows and Windows-based products, video production software, eLearning development tools.
• 10% travel expected for position.

Preferred Qualifications (Optional)

• Knowledge of Internet technology a plus.
• Knowledge of video and eLearning development tools a plus (Articulate 360, Camtasia, Storyline, etc.).
• Knowledge of task management software, like JIRA or Polarion, a plus.
• Knowledge of support community functionality a plus.