Care Coordinator at Welby Health

Who We Are:

We are a dedicated group of individuals focused on helping patients and physicians improve outcomes relative to diabetes and hypertension through behavioral triggers with the patients. Through a combination of clinical and social data centered around the patient, we can generate a smarter care plan for our users centered around the total patient. Incorporating social and behavioral influencers along with clinical data from the EMR, and pushing back to the consumer in a very user-friendly way. We are here to transform healthcare by centering on the patient first, but also creating a valuable ecosystem for the physician as well.

We are seeking a highly motivated and compassionate Patient Access Representative to join our growing healthcare team. In this role, you will serve as the first point of contact for patients, ensuring a smooth and efficient onboarding experience.

Responsibilities:

• Enroll patients in the Welby program, collecting demographic and insurance information
• Verify insurance eligibility and benefits, accurately documenting details
• Obtain pre-authorizations and referrals as needed
• Educate patients on financial responsibility and payment options
• Provide excellent customer service and address patient inquiries

Qualifications:

• 2+ years of experience in a medical setting
• Understanding of medical insurance, including Medicare billing
• 2+ years of experience with EMRs
• Excellent communication and interpersonal skills
• Proficient in computer systems and data entry

Preferred Qualifications:

• Medical Assistant certification preferred
• Digital Health Experience: Experience working with digital health technologies and platforms is highly desirable.
• Start-Up Experience: Experience working in a fast-paced, early-stage start-up environment is a plus.
• Billing and Value-Based Care: Experience with healthcare billing and value-based care models is a significant advantage.

Additional Requirements:

• Passion for improving patient care and outcomes.
• Understanding of remote patient monitoring and chronic condition management.