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We are currently seeking a Senior Change Manager to join our team Remote based anywhere in Canada.

Summary:
Currently we are seeking a Change Management Level 3 to lead the organizational change required for the Desktop Service Evolution (DSE) project under the Tech Debt Initiative.

Job Description:

Perform change impact assessments (identifying impacted users, level of impact and overall level of impact for project).
Participate in change impact analysis and change management activities (interviews for impacted groups to understand the level of impact, user journey maps to describe the change and identify the change management intervention).
Participate in regular project meetings to understand the project scope, progress, and identify potential impacts and/or barriers to success that may evolve throughout the project and integrate potential impact and interventions into the change management strategy.
Produce change and communication management related documentation (change management strategy, stakeholder analysis, change interventions for each impacted user/group and accompanying plans (e.g., communications and /or learning plans).
Develop communication products for the project (key messages, targeted for various audiences (e.g., impacted audiences, stakeholders, innovative marketing communications (e.g., videos) to enterprise-wide employees promoting a product, project, and executive level messaging)
Develop feedback questionnaires /surveys (e.g., establishing required survey insights, and measurements of success) to assess the employee user experience during project pilots, and project implementation of modern technology.
Evaluating feedback questionnaires/surveys, summarizing the results, and outlining areas for improvements and action plans.
Develop and lead questionnaire and /or focus group sessions to various groups (impacted audiences) to obtain a pulse on change readiness in the organization.
Process development, process mapping and training.
Lead process review sessions.
Responsible for leading processes in support of transformation and change management activities.
Coordinate development of training and coordination with other stakeholders.
Create presentations and present to various stakeholders and facilitate meetings and discussions.

Basic Qualifications:

Must have 10+ years of Senior Change Management experience.
Must be bilingual (English/French).
Must demonstrate, using one (1) or more projects, that you have a minimum of ten (10) years experience within the last fifteen (15) years providing each of the following tasks:
1. Analysis and development of "critical success factors ".
2. Analysis and development of requirements design, process development, process mapping and training.
3. Responsible for leading other functional staff to define business strategy and processes in support of transformation and change management activities.
4. Participate in change impact Analysis and change management activities.
5. Participate in organizational realignment (job re-design organizational re-structuring)
6. Coordinate development of training and coordination with other stakeholders
7. Prioritize change requests.
8. Assess change requests impacts and accept or reject changes.
9. Create presentations and present to various Stakeholders and facilitate meetings and discussions.
10. Document using Canada's appropriate information repository.
11. Change in production and deployment release processes.

Must demonstrate, using 5+ projects, each with a minimum duration of 6 consecutive months, in the last 7 years, change management experience in the following:
1. Software deployments to the cloud (Intune).
2. Windows update process.

Education:

University degree or college/CEGEP Diploma related to computer science, information technology, or engineering from a Canadian post-secondary institution, or equivalent.
PROSCI/ADKAR certification would be considered an asset.
Public Sector experience considered a huge asset.

About NTT DATA:
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Visit us at us.nttdata.com .

NTT DATA is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

Senior Change Manager

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