Remote Senior Consultant/Support Technician | WFH

Job Overview

Join our dynamic team as a Senior Support Technician/Consultant in a remote capacity, where your expertise in IT and networking will be instrumental in delivering exceptional customer service. We are looking for a dedicated professional who thrives in a collaborative environment and possesses a strong passion for technology and user support.

Key Responsibilities

• Manage and oversee IT infrastructure, including computers, networks, servers, and systems for clients.
• Lead the execution of various projects, ranging from minor upgrades to significant implementations.
• Troubleshoot and resolve issues related to servers, networks, wireless systems, hardware, and software.
• Maintain accurate and organized client IT documentation, including network maps and support tickets.
• Ensure successful domain integration for new and existing computers through server account management.
• Configure, troubleshoot, and ensure seamless operation of software across all platforms.
• Oversee data backup and recovery processes, incorporating both local and cloud storage solutions.
• Conduct email migrations for both local and hosted environments.
• Diagnose and address technical issues across PC, Mac, and Linux workstations.
• Provide remote assistance to clients via phone consultations and remote access tools.
• Install, configure, and administer Windows and Linux servers, with a solid grasp of virtualization and Active Directory.
• Design and support networks, including DHCP, DNS, firewall configurations, VLANs, and VPN access.
• Establish maintenance schedules and monitor client systems using remote management tools.
• Install and configure VOIP phone systems to facilitate effective client communication.
  
  

Required Skills

• Strong customer service orientation and the ability to troubleshoot diverse technical challenges.
• Excellent communication skills, enabling you to convey technical information clearly and professionally.
• Comprehensive knowledge of networking principles, server administration, and system management across different operating systems.
• Experience with various operating systems, including Windows, Mac, and Linux.
• A collaborative mindset, capable of managing multiple tasks concurrently while working within a team.
  
  

Qualifications

• Proven experience in IT and networking environments.
• Demonstrated ability to resolve a wide range of technical issues.
• Background in customer service and client relations is essential.
  
  

Career Growth Opportunities

This position provides a unique opportunity for professional development, allowing you to lead and execute diverse projects while enhancing your skills in IT infrastructure management and client relationship dynamics.

Employment Type: Full-Time