Offer summary
Qualifications:
3-5 years of experience in customer success management, Excellent written and oral communication skills in English and German, Technical orientation is a must, Independent learner with adaptability, Knowledge in Salesforce, QA, or life sciences preferred.
Key responsabilities:
- Maintain consultative interactions with customers
- Ensure understanding of customer's usage and challenges
- Reduce customer churn and develop risk mitigation plans
- Drive customer satisfaction through strategic actions
- Collaborate with other departments to support customer success