Offer summary
Qualifications:
Native-level Spanish proficiency, Experience in customer support or onboarding, Deep understanding of customer engagement, Ability to develop training materials, Proven track record in SaaS environments.
Key responsabilities:
- Implement effective onboarding processes for customers.
- Conduct tailored training sessions and demonstrations.
- Develop customized materials in Spanish and English.
- Maintain proactive communication throughout the process.
- Collaborate with sales and success teams to improve onboarding.