Offer summary
Qualifications:
1-5 years of customer service experience, At least 1 year with help desk software, Experience with phone and chat-based service, Neutral accent preferred, Good problem-solving skills.Key responsabilities:
- Field inbound customer emails, calls, texts, and chats
- Communicate with clients to resolve issues
- Coordinate with internal teams on order problems
- Qualify leads for the sales team
- Take ownership of projects for improvement