Strategic Account Manager

SmartSimple is a cloud-based tracking and reporting platform that helps organizations automate their critical processes. With robust baseline CRM capabilities, SmartSimple offers unparalleled flexibility in the way organizations can collaborate and engage with their staff and external community. At SmartSimple we are building innovative software that embraces new technology to aid clients in their transformative work. We bring vision, our technology provides the flashlight!

The Strategic Account Manager is a talented and competitive individual who thrives in a 6-to-18-month sales cycle environment. You will play a fundamental role in achieving our ambitious customer acquisition and revenue growth objectives. In your role, you will demonstrate a proven track record of exceeding sales quota, love the thrill of the hunt, and are capable of building and growing the pipeline of the business. Your experience navigating through organizations, doing deep discovery and speaking to multiple decision makers will be an asset. If you are an eager, high-performing individual ready to work in a fast-paced, team environment, then we welcome you to join our SmartSimple team!

Where You’ll Work:

• SmartSimple is a remote-first workplace. We recognize the distinct advantages of workplace flexibility.
• SmartSimple’s headquarters are located in Toronto, Canada with our EMEA office based out of Dublin, Ireland. Employees will have the option of working from the office (when it is safe to do so) if they wish or they may work remotely from home.

What You’ll Do:

• Exceed assigned revenue goals by creating and executing against a plan that adheres to SmartSimple’s customer-centric sales methodology and whole-company approach to customer experience.
• Manage a complex, multi-platform solution sale with a 6-to-18-months purchasing cycle that begins with initial targeting of prospects and continues through transition to client services and support.
• Maintain an accurate pipeline with timely sales forecasts, proactive internal communication, and excellent documentation of activities and client commitments in the required systems (e.g. Salesforce).
• Cultivate prospects in a targeted, measurable way, adding to the pipeline on a consistent basis.
• Maintain relationships with current clients and influencers to encourage referrals and references.
• Focus on new business while continuing to cultivate and cross-sell into existing account relationships.
• Coordinate resources such as marketing collateral, quotes, RFPs, online demonstrations by subject matter experts, and engagement with other internal departments to meet prospects’ research needs.
• Be conversant in the specialized domain of grantmaking, within the traditional philanthropic sector, government granting, research funding, and/or corporate social responsibility. Develop a deep understanding of customer trends and key influencers in the assigned market.
• Excel in cross-departmental collaboration:  Provide feedback to marketing on sales tools, product and service positioning, market intelligence, and campaigns. Work closely with customer services and support to facilitate a seamless customer experience. Maintain accurate, accessible documentation on client commitments. Cultivate good working relationships across the company.
• Take part in educational programs, webinars, conferences, and client events to build your expertise, and expand your personal network.

• You’ll provide feedback to marketing on sales tools, prospect insights, and campaign outcomes.
• You’ll participate in seminars, trade shows, and webinars to elevate brand visibility and engagement.
• You’ll stay informed about the foundations and philanthropy sector, positioning yourself as a knowledgeable resource.

What You’ll Need:

• 5-10 years of full-time B2B sales experience (software sales experience a plus)
• A proven track record of consistent over-quota achievement within a solutions software vendor.
• Exceptional customer service and the ability to understand customer needs and meet that need with a successful solution-based sale
• Bachelor's degree required.
• Alternative to sales experience: Strong knowledge of or experience in the philanthropic sector with desire to learn sales; experience in finance, account management, CRM, or donor management.
• Proficient with corporate productivity and web presentation tools
• Excellent verbal and written communications skills; Strong listening and presentation skills
• Travel required within North America
• Must be legally eligible to work in the United States.
• Additional assets would be:
  • Basic knowledge of ‘Software as a Service’ solutions (SAAS)
  • CRM experience
  • Experience selling in the foundation/philanthropic space
  • Experience being held to metrics
  • Experience in Corporate Social Responsibility, and/or Grantmaking in the Philanthropic, Government, and Research Funding verticals

Why You’ll Love Working at SmartSimple:

• You will be entering into a culture of inclusion, innovation and collaboration. We believe software is autobiographical – and we want you to be a part of our story.
• The first three months of your journey with SmartSimple will kick off with our Cara (meaning friend in Irish!) and Mentor program - giving you the opportunity to network and learn from team members from all levels and areas of the organization.

• Your professional and personal development is prioritized – you’ll receive training opportunities to elevate your technical knowledge and skills, and your manager will provide ongoing feedback and regular 1-on-1s.
• You have tons of autonomy and responsibility giving you the freedom to approach your work in a unique way that breeds creativity and independent thought.
• Employee recognition is key and we promote and celebrate it - you do a good job, everyone will know about it!
• We provide competitive salary and benefits along with tuition, fitness and gaming reimbursements, and bespoke mindfulness/wellness initiatives.

SmartSimple is an equal opportunity employer and is committed to building a diverse workforce representative of the communities we serve. SmartSimple welcomes and encourages applications from all qualified candidates, and will consider all applicants without regard to race, colour, citizenship, religion, sex, marital/family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation.

In accordance with the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities SmartSimple is also committed to providing accommodations throughout the interview and employment process. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you have accessibility requirements during the recruitment process and require an accommodation, please contact hr@smartsimple.com.