Cloud Operations Engineer

About Trustwave

Trustwave is a leading cybersecurity and managed security services provider focused on threat detection and response. We uncover threats that others can’t and respond quicker than others can to protect against the devastating impacts of cyberattacks. We’re a world-class team of cyber consultants, threat hunters and researchers serving clients in 96 countries. At Trustwave, you can learn alongside the best, make a personal impact on a global scale, and solve new challenges every day. Learn more about us at https://www.trustwave.com.

About the Role

As a Cloud Operations Engineer, you will design, develop, document, and test cybersecurity analytics applications in AWS. There are multiple roles open for various levels of experience. This role reports to the Director, AI Engineering.

You will:

• Employing knowledge of Linux/Unix operating systems to ensure best practices around the installation, configuration, upgrade, patching, maintenance & monitoring of production Linux servers.
• Employing working knowledge of AWS/ MS Azure cloud technologies to ensure operational excellence.
• Managing all aspects of Cloud Infrastructure
• Handle incident, problem and change management in line with ITIL methodology to provide quality support to Trustwave internal customers.
• Management of private/public cloud-based environments through automation & configuration management tools.
• Constantly monitor uptime and diagnose and resolve performance issues across various platforms and products.
• Create and maintain documentation as it relates to systems design, configuration, support and processes.

You Have:

The ideal candidate has 2+ years of hands-on experience of applicable products and tools and can demonstrate working knowledge of the following areas:

• Operation and Management of native components on public cloud platforms such as AWS and Azure.
• Automation techniques and tools through scripting languages (Bash, Python, etc.), configuration management systems (Ansible, Puppet, etc.), and infrastructure tools (Terraform, Foreman/Katello, etc.)
• Docker container-based infrastructure technologies and tools such as service discovery (etcd, Consul), service meshes (Istio, Envoy, etc.), and schedulers (Kubernetes, ECS, Nomad, etc.)
• Installation, configuration & maintenance of Red Hat, Centos, AlmaLinux and other Linux distributions preferably at a large scale.
• Demonstrated experience in the support, monitoring and capacity planning of resources in production environments.
• Highly available and secure systems/environments.

Bonus Points:

• Migration of on-premise infrastructures to a public cloud.
• Big data technologies (Elasticsearch, Hadoop, kafka, NiFi, etc.)
• Networking concepts (routes, subnets, ports, firewalls, etc.) and tools.
• Security concepts and tools.
• Performance monitoring and log management systems (CloudWatch, Prometheus, Grafana, CloudTrail, ELK stack, etc.)
• Programming experience in Java.

General Skills:

• A passion for uptime and security.
• Forward thinking and keeping up with current paradigms and technologies.
• Ability to work with development teams and synthesize infrastructure requirements from application needs
• Ability to successfully balance multiple simultaneous demands & self-adjust to meet shifting priorities
• Excellent English oral and written communication skills
• Willingness to occasionally work scheduled night/weekend times, and to participate in off-hours on-call schedule
• Familiarity with the security industry is desirable but not required

Education

• A high school diploma or equivalent is required; a college or university degree is a plus.

This is a remote opportunity open to anyone legally authorized to work in the Philippines. Guided by our flexible workplace philosophy, Moments That Matter, people gather in the office when in-person interaction is most impactful; full-time remote employees may be asked to travel occasionally based on the needs of the team and the business.

To All Agencies:

Please, no phone calls or emails to any employee of Trustwave outside of the Talent Acquisition team. Trustwave’s policy is to only accept resumes from agencies via the Trustwave Agency Portal. Agencies must have a valid fee agreement in place and they must have been assigned the specific requisition to which they submit resumes, by the Talent Acquisition team. Any resume submitted outside of this process will be deemed the sole property of Trustwave and in the event a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid.