Offer summary

Qualifications:

Fluent in Polish, spoken and written, Proficient in English, written and spoken, Experience in customer support, jewelry sector is a plus, Strong problem-solving abilities focused on customer satisfaction, Ability to thrive in a remote work environment.

Key responsabilities:

Deliver exceptional customer support to Polish-speaking clients

Address and resolve customer inquiries related to jewelry

Maintain understanding of jewelry offerings to provide accurate information

Document customer interactions for improvement analysis

Collaborate with team members to enhance the overall customer experience

Job description

Patrique Mercier Recruitment PT is delighted to present a unique opportunity for a Polish-Speaking Customer Support Representative in the jewelry manufacturing industry. This remote role based in Greece allows you to combine a passion for customer service with the elegance of the jewelry sector.

In this position, you will be responsible for assisting Polish-speaking clients by addressing inquiries, providing detailed information about our jewelry products, and resolving any issues they may encounter. If you are enthusiastic about delivering excellent customer support and have an appreciation for fine jewelry, we would love to hear from you!

Responsibilities

Deliver exceptional customer support to Polish-speaking clients through various channels, including phone, email, and chat.
Swiftly address and resolve customer inquiries related to jewelry products and services.
Maintain a comprehensive understanding of our jewelry offerings to provide accurate and helpful information.
Document customer interactions to aid in identifying trends and areas for improvement.
Collaborate with team members to enhance the overall customer experience.
Participate in ongoing training to stay updated on product features and best practices in customer support.

Requirements

Fluent in Polish (both spoken and written) with excellent communication skills.
Proficient in English, both written and spoken.
Experience in customer support, particularly in the manufacturing or jewelry sectors, is a plus.
Strong problem-solving abilities focused on customer satisfaction.
Friendly and professional demeanor that fosters positive customer relationships.
Ability to thrive in a dynamic, fast-paced remote work environment.
Willingness to work from Greece and embrace the local culture while collaborating with a global team.

Benefits