Job description

Patrique Mercier Recruitment PT is thrilled to present an exciting role for a German-Speaking Customer Support Representative in the dynamic software industry, located in beautiful Greece! This position offers you the opportunity to work with cutting-edge technology while providing exceptional support to German-speaking clients.

As a Customer Support Representative, you will assist customers with inquiries about our software products, address their concerns, and guide them toward effective solutions. If you have a passion for technology and a strong commitment to customer service, we want to hear from you!

Responsibilities

Provide top-notch customer support to German-speaking clients via phone, email, and live chat.
Effectively resolve software-related inquiries and issues in a timely manner.
Maintain a thorough understanding of our software solutions to deliver accurate information.
Document customer interactions to support continuous improvement initiatives.
Collaborate with colleagues and other departments to enhance the customer journey.
Participate in ongoing training and development to stay updated on software features and best practices.

Requirements

Fluent in German (both spoken and written) with exceptional communication skills.
Proficient in English, both written and spoken.
Previous experience in customer support, particularly in the software industry, is preferred.
Strong problem-solving abilities focused on ensuring customer satisfaction.
A professional demeanor coupled with a friendly approach to client interactions.
Ability to work effectively in a fast-paced environment.
Willingness to work in Greece and embrace the local culture.

Benefits