At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.
Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.
Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.
Who We Are
TCGplayer, now a part of eBay, promotes and drives growth of our products and services by connecting a global community of millions of buyers with tens of thousands of retailers in a $25B global collectible hobby market. We relentlessly improve the exchange of things and thoughts that fuel passions, providing the most compelling destination and tools for collectible card game enthusiasts, sellers, and publishers in the U.S. Now we’re expanding our innovative products and services to the global $25B collectible hobby market.
Our team prides itself on a culture that fosters camaraderie, embraces diversity, and exudes passion. We are one of New York State’s 50 best employers and Fortune.com’s top 100 companies for women in the U.S.
Who You Are
You are a motivated individual with a high capacity for learning, analyzing, reasoning, and problem solving. You also excel at communication, persuasive writing and presentation, and working with a variety of stakeholders. Your responsibilities will include collecting, analyzing, and reporting on data with regards to the processes and systems within the Authentication Center (AC); performing internal process audits and providing feedback and recommendations to Authentication Center management; and performing statistical modeling and analysis to test and validate process and production quality. You may also support other projects and initiatives in the Continuous Improvement (CI) department, providing data collection and analysis, process auditing, or other related functions to projects.
The Impact You Will Make Here
Collecting, analyzing, and reporting on the quality and effectiveness of AC processes
Modeling and mapping of AC processes and systems; ie: Value stream mapping, process mapping, and other visualization techniques
Root cause analysis of process, production, and quality failures within the AC
Process testing and monitoring activities; ie: Time studies, Gage R&R, control charts, etc.
Providing analysis of Customer Experience data to Operations Management in support of process quality and improvement
Creating, managing, and improving process audit systems within the AC
Communicating with Operations Management to coordinate and ensure completion of audits
Analysis and reporting of audit results to Operations Management, with recommendations for improvement
Supporting Operations in root cause analyses, Corrective Action/Preventive Action plans, containment activities, and other responses to quality failures
Partnering with the R&D and Operational Excellence teams to audit and verify the effectiveness of new and improved processes
Supporting the creation and execution of Quality systems within the AC
Partnering with other Continuous Improvement teams to support process development and improvement projects
What You Bring to the Team
Minimum 2-year collegiate degree; equivalent experience may be considered
2-3 years of statistical data analysis in Supply Chain setting, or equivalent experience
Working knowledge of concepts in Lean Six Sigma, quality control & assurance, and/or process improvement and analysis
Excellent written and oral communication skills in the English language
Strong computer processing skills, especially Google Suite and Microsoft Office
Ability to give constructive feedback relating to process quality and function
Ability to communicate logic and reasoning to support solutions, conclusions, or approaches to problems
Understanding of statistical reasoning and methodology as they relate to data analysis and hypothesis testing
Ability to prioritize workload and manage one’s own time in a fast-paced, multi-dimensional environment
Ability to work with multiple stakeholders across a wide array of teams
4-year collegiate degree in statistics, business, or a related field preferred
Certification in Lean Six Sigma (Green Belt or above) preferred
Certifications in Auditing, Process/Production Quality, Quality Assurance preferred
Knowledge of hobby games like Magic: The Gathering, Yu-Gi-Oh! and Pokemon strongly preferred
The pay range for this position at commencement of employment in California, Washington, or New York is expected in the range below.
$61,200 - $94,050
Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
If hired, employees will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
Please see the Talent Privacy Notice for information regarding how eBay handles your personal data collected when you use the TCGplayer Careers website or apply for a job with TCGplayer.
TCGplayer, a subsidiary company of eBay, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at careers@tcgplayer.com. We will make every effort to respond to your request for disability assistance as soon as possible. View our accessibility info to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. For more information see: EEO is the Law Poster and EEO is the Law Poster Supplement.
Jobs posted with location as "Remote - United States (Excludes HI, NM)" excludes residents of Hawaii and New Mexico.
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