IT Administrator

Overview:

Dragos is on a relentless mission to defend industrial organizations that provide us with the necessities of modern civilization: running water, functioning electricity, and safe industrial working environments. As the market leader in ICS/OT Cybersecurity, we are dedicated to arming our customers with best-in-class technology, threat intelligence, and services to protect their systems as effectively and efficiently as possible. We’re a remote-first culture with operations in North America, Europe, the Middle East, and APAC. We’re looking for mission-oriented teammates who embody our core values of authenticity, transparency and trust. Are you ready to make a difference? Come join a mission that can save the world! 

About the role:

In this role you will provide Tier 1 support for onsite and remote employees, ensuring optimal enterprise operations and IT service delivery. Your day-to-day will include responding to tickets, managing user accounts, configuring new equipment, handling shipping, and assisting with new employee onboarding. Your role is vital to the success of the Dragos team!
  
Location: Hanover, MD (Onsite)

• Serve as the first point of contact to customers seeking help for hardware, software, network, security, or other technical and non-technical issues.
• Provide support to remote and onsite end users on a variety of issues; document, triage, solve, and escalate the request (if necessary)
• Manage user accounts across various cloud services and tools such as Office 365, Slack, Zoom & Atlassian
• Install and configure all new PCs, laptops, and peripherals.
• Create self-help support documents and blog posts for our intranet.
• Assist onboarding of new employees, including equipment setup, account setups, and asset tracking.
• Maintain an accurate inventory of all equipment including shipping and receiving
• Configure in-office workspaces with monitors, docking stations, and other workspace technology.

• Must live within commuting distance of Dragos HQ in Hanover, MD and be willing to work in the office 5 days per week. 
• 1- 2 years of experience in a Help Desk Desk/Support Center environment
• Excellent interpersonal and communication skills
• Working knowledge of fundamental operations of relevant software, hardware, and other equipment.
• A proactive, service-oriented mindset.
• Excellent skills in Microsoft Office & SharePoint.
• Familiarity with both PC and Mac hardware and software.
  Experience with any of the following: Office 365 products, Atlassian, Azure, Slack, and asset management
• Knowledge of basic PowerShell and/or other scripting knowledge is a plus

• Salary: $55,000
• Competitive Equity Package 
• Comprehensive Benefits Plan 

Dragos is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, state, or local laws. All new hires must pass a background check as a condition of employment.
 
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