Group Leader Field Service UK

For more than 30 years, we have been developing cutting-edge science and technology to empower biomedical research and personalized medicine. We combine excellence from more than 60 disciplines in natural sciences, engineering, and informatics to make a significant contribution to biomedical sciences. We encourage a creative working environment driven by pioneering spirit – to seek new horizons – boldly envisioning the future and turning it into reality. Today, more than 4,900 experts from over 50 countries contribute to our sustainable success. 

If you are passionate about working for an innovative company that provides cutting-edge scientific solutions, join us! Our client base is diverse - we work with hospitals, universities, research institutes, and pharmaceutical companies.

• Your role will be to take day to day responsibility for our Field Service Engineering team. This will be operationally and in terms of people management
• You will support the team with the scheduling of PMs and repairs and be the first point of contact for emergency. repairs. You will manage any customer complaints through to resolution
• You will monitor operational KPIs and take appropriate measures to drive field service efficiency. Analyse root causes for repairs and non same-day fixes to ensure equipment quality and training quality
• You will deal with day to day HR issues, performance management and appraisals
• You will have operational management of a 3rd party partner
• You will continually look for process improvement and conduct regular review meetings with our HQ team

• To qualify for this role, you must have a HND in Engineering or in a comparable field, as well as at least 5 years of experience in equipment support for biotech instrumentation, and experience of team management. 
• This role requires excellent communication and planning skills.
• The ideal candidate should be self-motivated and able to travel – spending part of their week in the field, and part of their week at our UK office in Bisley.
• There will be occasional international travel.
• The preferred location for this role is London/M25 corridor.

Further informations
For this role we offer an attractive salary, OTE bonus scheme and employee benefits and company car. Manual UK driving license required.

What we offer

• Diversity: International teams and cross-border intercultural communication
• Room for creativity: It’s the most clever solution that we always strive for
• Miltenyi University: A clever mind never stops learning, take advantage of our inhouse Training Academy

Contact us
If you have the skills and qualifications for this position, please use the link to send us your details (application letter, curriculum vitae, references and certificates). Please give us some idea of when you can start and the kind of salary you are looking for, outlining the reasons you have made this application.