Quality & Compliance Manager

Are you a leader in health and social care with a passion for driving high standards and ensuring compliance in care settings? We are looking for aQuality Compliance Managerto support and mentor our Home Managers across South Wales, helping them achieve operational and financial excellence while ensuring compassionate, person-centred care.

As part of our team, youll play a critical role in ensuring our care homes consistently meet regulatory, contractual, and organisational standards. This position offers the opportunity to work closely with Home Managers, fostering a culture of continuous improvement, leadership, and accountability.

Key Responsibilities:

• Support and Leadership:Work directly with Home Managers to mentor, guide, and support them in achieving high performance, leadership development, and operational success.
• Compliance and Performance:Ensure a culture of compliance with RISCA (Regulation and Inspection of Social Care) and regulatory standards across all homes, driving improvements through Action Improvement Plans where necessary.
• Person-Centred Care:Foster an environment where person-centred care is at the forefront of every teams approach, ensuring staff align with the organisations core values.
• Mock Inspections:Conduct mock inspections to celebrate good practice and identify areas for improvement, providing feedback to Home Managers and their teams.
• Continuous Improvement:Embed a culture of continuous improvement, encouraging Home Managers and their teams to proactively raise standards and improve overall quality.
• Stakeholder Collaboration:Build and maintain effective relationships with internal and external stakeholders, ensuring collaborative efforts across the organisation.
• Management Information:Provide timely, detailed management reports to the Operations Manager and Managing Director, highlighting trends, performance, and key areas of focus.
• Operational Oversight:Support the Operations Manager in implementing and reviewing company-wide policies, ensuring consistency across all care homes.
• Financial Operational Accountability:Monitor and guide the financial and operational performance of homes, stepping in to provide direct support when necessary.

What Were Looking For:

• Experience:At least 4 years of experience in health and social care, with a proven track record in managing large, dispersed teams. Experience in managing budgets, overseeing change, and leading complex processes is essential.
• Compliance Knowledge:Strong understanding of regulatory frameworks in the care sector, particularly RISCA requirements.
• Leadership Skills:Proven ability to lead, mentor, and motivate Home Managers to deliver compassionate leadership and high-quality care.
• Performance Management:Ability to identify performance issues early and work collaboratively to design and implement improvement strategies.
• Communication Skills:Excellent interpersonal skills with the ability to convey complex messages clearly and foster open communication across the organisation.
• Flexibility:A flexible approach to work, including the ability to respond to urgent or important issues outside of regular working hours.
• Travel:Must be a car owner and have access to a vehicle for travel across multiple care homes.

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