Case Manager

At Catch22, we are proud of our reputation as a modern and progressive employer. Our 1,300 colleagues and 300 volunteers work at every stage of the social welfare cycle, supporting over 60,000 individuals from cradle to career. 

Catch22 delivers high quality and responsive employability programmes, which are relevant to the needs and aspirations of learners and job seekers, as well as the needs of employers and the economy, both today, and in the future. 

REP

The REP project aims to enhance current refugee support, improving levels of integration and self-sufficiency, and reducing employment barriers, which cannot be fully addressed by mainstream employment programmes. Through three main pillars of activity, we provide an individually tailored employability package that incorporates employment, English language, and integration support, to help a wide range of participants achieve sustainable employment.

The role of Case Manager is an excellent opportunity to deliver a range of holistic and supportive employability interventions to refugees, as part of a new Home-Office funded contract. Reporting to the Operations Manager, and working alongside a large team, this role is key to providing timely, supportive, and sustainable impact for participants.

About You

• A positive, enthusiastic approach to problem solving, and a ‘can do’ attitude.
• Approachable, adaptable, and supportive to the range of stakeholders involved in this programme.
• Strong interpersonal and communicative skills, with the ability to develop strong rapport with referral partners, customers, training providers, employers, and participants.
• Experience of providing employability-related coaching support, to build the self-confidence, skills, and abilities of job seekers/learners.
• Great organisational, administrative, and prioritisation skills, with the ability to work to deadlines, produce reports, and deliver on objectives.

Main Duties and Accountabilities

• Inducting, assessing, and 'on-boarding' participants, delivering high quality end to end information, advice, and guidance.
• Promoting and developing the mind-set, emotional intelligence, self-confidence, and esteem of participants, so that they are better equipped, and succeed in the world of work.
• Preparing CVs, cover letters, and job/apprenticeship application forms with participants, and undertaking job searches using relevant web-based software and packages.
• Short listing, pre-selecting, and matching/submitting participants to vacancies/work experience opportunities generated by the Catch22 account management team, and preparing job packs on specific vacancies/work experience opportunities.
• Introducing participants to a 'strength based' recruitment approach to succeeding in job interviews, preparing them to a high standard for interview with employers, and arranging interviews for participants where appropriate.
• Engaging participants to ensure that they sustain their job or apprenticeship, and delivering high quality In Work Support, which effectively sustains participants for a minimum of six months.
• Supporting with the delivery of any Job Fairs, Workshops, and Seminars, both face to face, and remote, that prepare participants ready for the world of work.

Please click here to view the full Job Description.

We are looking for applicants who can demonstrate:

• Experience of coaching, and delivering services, within the Employability sector
• Experience and knowledge of strength based recruitment
• Desirable: qualification in IAG, Careers Guidance (QCG), Coaching

Salary: £27,500 - £30,000 per annum
Hours of work: Full time, 37 hours per week
Contract: Permanent
Flexibility: Hybrid working - office based work and outreach work across the East London region, with opportunities for remote working

*Some evening and weekend working may occasionally be required.

Benefits:

• 28 days annual leave + bank holidays, rising to 33 days with service.
• Pension scheme with matching contributions of up to 4%.
• Discounted shopping opportunities.

See the benefits of working for Catch22 here.

Unless otherwise stated, interviews will be arranged as suitable candidates are identified, so early application is strongly advised.

At Catch22 we value equality, diversity and inclusion. We are wholeheartedly committed to the principle of equality of opportunity, both as an employer and as a provider of services. Diversity and Inclusion is part of what we do every day, working to deliver our vision to build a strong society where everyone has good people around them, a purpose, and a good place to live.

Catch22 is committed to rigorous safeguarding and safer recruitment practices; ensuring that every individual within the organisation has been safely and appropriately checked.