Offer summary
Qualifications:
Proven work experience in technical support roles, BSc in Information Technology or related field, Basic understanding of OOP concepts, Good knowledge of computer systems and tech products, Experience with SQL databases, especially MySQL.
Key responsabilities:
- Monitor, configure, and optimize production systems
- Diagnose, troubleshoot, and resolve system issues
- Track and escalate unresolved issues appropriately
- Provide accurate feedback and document solutions
- Prioritize and manage multiple open issues concurrently