Technical Support Engineer

JOB SCOPE

• Actively answer queries on Discord and identify issues and bugs and ensure applications have seamless experiences with the company.
• Reviewing all of the external channels for the company and be extremely present and responsive.
• Collaborating with the business development and community teams to support subgraph developers, users, and network participants.
• Supporting end-to-end process of subgraph integrations and deployments.
• Providing technical support and answer questions during hackathons, technical workshops and other inbounds from community events; help developers build the best subgraphs during the events.
• Supporting the business team in meetings, as needed. Manage relationships with potential users and subgraph implementers.
• Supporting the bug bounty program and protocol testing.
• If the requests are more complex, narrowing down the problem a bit, reproducing and writing a proper ticket so that the other engineers can take it from there.
• Supporting business team to identify new leads for integrations or partnerships.

REQUIREMENTS

• Experience with Customer Success and providing solutions for engineering products is preferred.
• Experience with Github and other developer tooling.
• TypeScript and GraphQL (intermediate skill level).
• 1+ year experience in Technical Support, Customer Success or similar.
• Bachelor's degree in Computer Science, Software Engineering or related practical experience.
• Knowledge about Cryptocurrency and the web3 community.