Offer summary

Qualifications:

Exceptional interpersonal and communication skills, Proficient in G Suite applications, Fluent in English, both written and spoken.

Key responsabilities:

Manage webinars for smooth execution and participant engagement

Regularly check in with customers to enhance their experience

Assist sales team by managing follow-up processes

Foster community engagement across various platforms

Ensure timely webinars and manage coordination across teams

Job description

This is a remote position.

Role Overview:

The Community Relations Specialist will enhance our webinars, participant engagement, customer support, community management, and sales support. This role fosters an active and connected community while ensuring seamless webinar execution and client satisfaction.

Key Responsibilities:

Webinar Setup & Management:

Set up and manage webinars, ensuring smooth execution and active participant engagement.

Participant Engagement:

Interact with attendees during webinars, provide real-time support, and maintain high levels of energy and enthusiasm.

Customer Support & Check-Ins:

Regularly check in with customers on their fulfillment journey, addressing concerns and ensuring a positive experience.

Sales Support:

Assist the sales team by preparing call lists for follow-ups and ensuring leads are managed post-webinar.
Manage the tracking sheets for the entire sales process
Set up appointments for physical or virtual Zoom sessions for the clients and trainers.
Provide reminders for clients to participate in the virtual Zoom sessions.

Community Management:

Foster a positive and active community environment through engagement across various platforms, including social media and customer communication channels.

Requirements

Interpersonal Skills: Exceptional interpersonal skills and communication abilities to engage and build strong relationships with clients and customers. Must have excellent command of English, both written and spoken, as the clientele is international.
Proactive Mindset: A solution-oriented mindset with the ability to anticipate client needs, proactively address issues, and deliver exceptional service.
Technical Skill Set: Proficiency in G Suite (Gmail, Google Docs, Google Sheets, Google Drive) is required.

Results:

Increased Customer Engagement & Satisfaction: Ensure customer satisfaction by maintaining high energy levels during webinars and delivering a seamless customer experience across all platforms. Gather positive feedback and reviews post-webinar.
Active and Engaged Community: Build and maintain an active community with consistent participation across various channels (e.g., webinars, and social media communities). Ensure community members are well-supported and engaged, contributing to retention and long-term success.
Timely Webinars & Event Execution: Ensure smooth and timely execution of all webinars and events, with minimal disruptions. Demonstrate the ability to handle last-minute adjustments and maintain a professional demeanor.
Effective Sales Support: Contribute to the sales process by preparing accurate call lists and assisting in post-webinar follow-ups, helping drive conversions and business growth.
Efficient Customer Check-Ins & Follow-Ups: Maintain regular communication with customers, ensuring they are on track with their fulfillment journey and any concerns are addressed on time.
Seamless Project Coordination: Work cross-departmentally to manage projects efficiently, ensuring smooth collaboration between teams (e.g., marketing, fulfillment, and sales) and timely resolution of any issues.

Scheduling Requirements:

Default working hours are 9 AM-6 PM if there are no events.

However, the contractor should be semi-flexible. If there are events, it is expected that the contractor is required to adjust the start and end times of their usual workday based on the timing of events and webinars.

Odd-Numbered Weeks: