Technical Support Engineer

Introduction:

Kuda is a money app for Africans on a mission to make financial services accessible, affordable and rewarding for every African on the planet.
We’re a tribe of passionate and diverse people who dreamed of building an inclusive money app that Africans would love so it’s only right that we ended up with the name ‘Kuda’ which means ‘love’ in Shona, a language spoken in the southern part of Africa.
We’re giving Africans around the world a better alternative to traditional finance by delivering money transfers, smart budgeting and instant access to credit through digital devices.
We’ve raised over $90 million from some of the world's most respected institutional investors, and we’re rolling out our game-changing services globally from our offices in Nigeria, South Africa, and the UK.

Roles & Responsibilities:

The responsibilities include but are not limited to:

• Provide second level support for all application issues.
• Taking ownership of customer issues reported and seeing problems through to resolution.
• Collaborate with product and engineering teams to fix bugs.
• Manage team ticket queue and resolve in a timely manner.
• Perform other duties as may be assigned from time to time.

Requirements

• Proven work experience as a Technical Support Engineer or similar role.
• Minimum of 3 years experience supporting software applications.
• BSc degree in Information Technology, Computer Science or relevant field
• Experience in a support or other service-oriented customer facing role.
• In depth Knowledge of SQL databases

Benefits

Why join Kuda?

At Kuda, our people are the heart of our business, so we prioritize your welfare. We offer a wide range of competitive benefits in areas including but not limited to:

• Pension
• Competitive annual leave plus bank holidays
• Group life insurance
• Health insurance
• L&D training
• We are advocates of work-life balance and offer a 3 day per week remote working option

Kuda is proud to be an equal-opportunity employer. We value diversity and anyone seeking employment at Kuda is considered based on merit, qualifications, competence and talent.

We don’t regard colour, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status. If you have a disability or special need that requires accommodation, please let us know.