Senior Engineer, ServiceNow Testing

👋🏼We're Nagarro.

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (18000+ experts across 36 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in!

REQUIREMENTS:

• Experience 3+ years
• Excellent working experience in ServiceNow Testing, including Service Portal, ITSM module, and integrations
• Hands-on expertise in ServiceNow Automated Test Framework (ATF).
• Experience in preparing test cases and UAT coordination
• Experience with ITSM module and Service Portal features
• Strong understanding of ITIL principles.
• Collaborate with developers and stakeholders to develop test cases and ensure successful execution of UAT
• Experience in communicating effectively with users, other technical teams, and management to collect requirements, describe software product features, and technical designs
• Excellent communication and interpersonal skills
• Excellent analytical, problem-solving skill.

RESPONSIBILITIES:

• Understanding functional requirements thoroughly and analyzing the clients needs in the context of the project
• Envisioning the overall solution for defined functional and non-functional requirements, and being able to define technologies, patterns, and frameworks to realize it.
• Determining and implementing design methodologies and toolsets
• Enabling application development by coordinating requirements, schedules, and activities.
• Being able to lead/support UAT and production rollouts.
• Creating, understanding, and validating WBS and estimated effort for given module/task, and being able to justify it.
• Addressing issues promptly, responding positively to setbacks and challenges with a mindset of continuous improvement
• Giving constructive feedback to the team members and setting clear expectations.
• Helping the team in troubleshooting and resolving complex bugs
• Coming up with solutions to any issue that is raised during code/design review and being able to justify the decision taken.
• Carrying out POCs to make sure that suggested design/technologies meet the requirements.

Bachelor's or Master's degree in computer science, Information Technology, or a related field.