Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.
The Position
The People Support Solutions (PSS) department brings its purpose to life by providing our colleagues worldwide with integrated HR solutions tailored to their needs. We are a team that works very closely together to ensure good employee relations, anticipate our customers' future needs, and proactively develop solutions.
The opportunity:
As a People Support Operations Specialist - Spanish speaking you are part of a dynamic, vivid and spiritful team supporting our EMEA affiliates. This team is the first point of contact for all People & Culture (P&C) inquiries and services for all Roche people (employees, candidates, contingents, retirees, managers, People & Culture stakeholders, etc.). The team delivers customer service and advisory support to P&C and business partners on global P&C systems and processes, ensuring end-to-end process completion in line with our customer-focused principles. As a qualified expert, you are:
Providing direct end-to-end support to company employees and company management as part of a centralized support solutions function to handle a variety of P&C related transactions, queries and related support
Receiving, responding and anticipating requests concerning P&C policies/programs, such as (but not limited to) employee lifecycle (joiner, mover, leaver processes), compensation & benefits, mobility, and pay & time management
Responding to practice/training inquiries via online resources and/or telephone and process various paper and electronic forms
Performing P&C data maintenance or analysis
Supporting the embedding of the new ways of working, actively participating in the development and implementation of continuous improvement initiatives
Developing and managing key stakeholder relationships in a proactive and customer outcomes focused way
Building relationships with HR colleagues within the PSS organization as well as with customers to ensure ongoing service delivery effectiveness.
Who you are:
We are looking for someone who is self-motivated, really passionate about their job and understands that providing a high-quality service is essential for the organization. Furthermore, you have:
Strong customer centricity, end-to-end accountability, problem-solving skills, growth & agile mindset in ambiguous situations
Multi-cultural acceptance, ability to work in a fast-paced and changing environment
Experience in service delivery or customer care environment (experience in the HR Operations / HR Services area is an advantage)
Fluent in written and spoken English and Spanish.
In exchange we provide you with:
Development opportunities: Roche is rich in learning resources. We provide constant development opportunities, free language courses & trainings, the possibility of international assignments, internal position changes and the chance to shape your own career.
Excellent benefits & flexibility: competitive salary and cafeteria package, annual bonus, Private Medical Services, Employee Assistance Program, All You Can Move Sportpass, coaching / mentoring opportunity, buddy program, team buildings, holiday party. We also ensure flexibility, to help you find your balance: home office is a common practice (2 office days/week, and we provide fully remote working conditions within Hungary).
A global diverse community, where we learn from each other. At Roche, we cooperate, debate, make decisions, celebrate successes and have fun as a team. Our leadership is very focused on people, creating a strong, inclusive culture, so you always have the chance to share your opinion.
Who we are
At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.
The Roche Services & Solutions as well as People Support Solutions organisations located in Budapest provide end-to-end business solutions for Finance, Procurement, IT, Communications, People & Culture (Human Resources) and beyond to our Roche colleagues across the EMEA region. Today Roche employs altogether around 2000 employees in Hungary.
Roche is an Equal Opportunity Employer.
