Job description

Patrique Mercier Recruitment is excited to announce a remarkable opportunity for a Dutch Speaking Aviation Call Center Support representative to join our team in Athens, Greece. If you possess a passion for aviation and are fluent in Dutch, this could be your perfect job!

In this role, you will provide exceptional support to customers in the aviation sector, addressing inquiries and resolving issues while representing our esteemed clients. You will have the chance to work in a dynamic environment surrounded by a team of professionals in a beautiful and culturally rich city.

Join us in making a significant impact in the aviation industry by providing outstanding customer service and ensuring a seamless experience for our clients.

Responsibilities

Respond to inquiries from Dutch-speaking customers regarding aviation services and products.
Diagnose and resolve customer issues while maintaining a high level of professionalism.
Provide accurate information and guidance related to flight operations, scheduling, and related services.
Document customer interactions and feedback in the support system.
Collaborate with internal teams to ensure customer concerns are addressed promptly.
Stay updated on industry trends and company offerings to enhance customer experience.
Adhere to quality assurance and operational procedures.

Requirements

Fluent in Dutch and proficient in English, both written and spoken
Experience in a call center or customer support environment, preferably in aviation
Strong customer service skills with a focus on problem-solving
Excellent communication and interpersonal abilities
Ability to work in a fast-paced environment and adapt to changing situations
Proficient in using various computer systems and customer support tools
Willingness to learn and adapt to industry-specific knowledge
Flexible with scheduling, including the possibility of shift work
Valid passport or ID for travel/relocation purposes

Benefits