Offer summary

Qualifications:

Fluency in Italian spoken and written., Proficiency in English spoken and written., Experience in technical support or customer service preferred., Strong problem-solving skills., Ability to thrive in fast-paced environments..

Key responsabilities:

Deliver excellent technical support to customers.

Diagnose and troubleshoot technical problems.

Provide clear solutions for customer satisfaction.

Document customer interactions for service improvement.

Collaborate with team members to ensure high service levels.

Job description

Join Patrique Mercier Recruitment PT as an Italian Speaking Technical Support Specialist in Greece, with an enticing relocation package included! This is a golden opportunity for fluent Italian speakers who are enthusiastic about technology and committed to providing exceptional customer support while enjoying the delightful culture and stunning scenery of Greece.

As an Italian Speaking Technical Support Specialist, you will be the first point of contact for our Italian-speaking clients, assisting them in troubleshooting and resolving their technical issues. Your role is crucial in ensuring customer satisfaction and a smooth user experience. If you are driven by helping others and seeking a rewarding career in an inspiring location, we welcome you to apply!

Responsibilities

Deliver excellent technical support to Italian-speaking customers.
Diagnose and troubleshoot technical problems through various communication channels, including phone, email, and chat.
Provide clear, effective solutions to enhance customer experience and satisfaction.
Maintain a comprehensive understanding of products and services offered.
Document customer interactions and feedback to improve support services.
Collaborate with team members and other departments to ensure high levels of customer service.
Participate in continuous training to stay current with product updates and technological advancements.

Requirements

Fluency in Italian (both spoken and written) with excellent communication skills.
Proficiency in English, both spoken and written.
Experience in technical support or customer service is preferred.
Strong problem-solving skills and ability to handle diverse technical inquiries.
Ability to thrive in a fast-paced and evolving work environment.
A positive demeanor and a genuine desire to assist customers with technical challenges.
Willingness to relocate to Greece and immerse yourself in a new cultural experience.

Benefits