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Technical Support Specialist (Contract to Perm)

Remote:

Full Remote

Contract:

Freelance

Salary:

67 - 86K yearly

Experience:

Senior (5-10 years)

Work from:

United States

Offer summary

Qualifications:

5+ years of industry experience, Demonstrated technical aptitude, Experience in mobile app support, Comfort with Android, iOS, Mac, Windows, Linux, Fluent in written English.

Key responsabilities:

Analyze debug logs for user issues
Support consumers of a large mobile app
Share new features with millions of users
Identify friction points for improvement
Enhance user experience through problem-solving

Signal Messenger Information Technology & Services TPE https://signal.org

11 - 50 Employees

See more Signal Messenger offers

Job description

Signal is hiring a technical support specialist to help make private communication simple. If you’re a self-starter who cares about user experience as much as you care about user privacy, you should fit right in. This role is an opportunity to have an immediate impact while working closely with a talented team to identify friction points and share new features with millions of people.

About you

Demonstrated technical aptitude - e.g. comfort analyzing debug logs.

Previous experience in supporting consumers of a large mobile app or in resolving technical issues with patience and a sense of humor.

Excitement for problem-solving balanced with building empathy for the user.

Highly organized, self-starter comfortable with Android, iOS, Mac, Windows, and Linux platforms.

Fluency in written English, additional spoken or written languages can be beneficial.

5+ years of industry experience.

What we offer

We’re fully distributed. This means you can work anywhere within US timezones. Whether it’s your favorite coffee shop or your living room or a coworking space we help cover, Signal gives you the flexibility to make your work work for you. And we travel a few times throughout the year so you can get to know your colleagues in person.

Excellent healthcare, vision, and dental with all premiums covered.

Our 401(k) plan matches your contributions (without any vesting period) up to $20,500.

We're stable, well-funded, and driven by our privacy mission, not profit. This means we’re capable of focusing on what is best for users without distractions or compromises.

Feel good about what you do. Signal is building core infrastructure for truly private digital communications. We don’t participate in the surveillance business model, and we are proud of the integrity and transparency of our work.

Hourly pay range based on experience: $35-45/hr.

Signal Messenger is an equal opportunity employer. All applicants will be considered for employment regardless of race, color, national origin, religion, sex, age, disability, sexual orientation, gender identity, veteran or disability status.

At Signal, trust and mutual respect are foundational to our culture, as are empathy and transparency in how we interact as an internal team and with the world around us. We are committed to creating a work environment that is supportive, challenging, and that draws on people from a variety of backgrounds. Diverse perspectives and backgrounds are critical to delivering on our core purpose of protecting free expression and enabling secure communication around the globe.

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