Offer summary
Qualifications:
4-year degree or equivalent experience, 3-4 years customer success/account management experience in SaaS, Experience in creating success plans, Strong written and verbal communication skills, Proficient in G-Suite, Salesforce, Churnzero.
Key responsabilities:
- Ensure smooth customer onboarding and post-sale support
- Develop and maintain key customer relationships
- Utilize CRM for proactive communication and documentation
- Monitor health metrics and manage customer retention
- Identify upsell opportunities and handle renewal processes