Position Overview
We are seeking an experienced digital marketing professional to join our Customer Love team. This is a customer-facing role, working cross-functionally with Sales, Product, Account Management, and Support to deliver Admiral’s suite of Visitor Relationship Management (VRM) solutions to our customers.
As a Launch Manager, your primary focus will be on successfully implementing and delivering solutions on time, ensuring customers quickly experience the value of our products. The ideal candidate has extensive experience launching digital products and a proven ability to manage the end-to-end delivery of software implementations.
The North Star Metric for this position is Time to Value (TTV), which tracks how quickly customers experience product value and ensures revenue goals are met on time.
Please note: Admiral cannot currently accept applications from persons residing in California, Colorado, Connecticut, Hawaii, Nevada, Maryland, Rhode Island, Washington, or outside the USA. Admiral verifies the right to work in the USA and all supporting documents using the federal E-Verify system. Admiral also performs a background check on all new employees.
Key Responsibilities
On-Schedule Service Delivery: Work against a range of acceptable service levels, ensuring timely delivery of software solutions.
Project Management: Create, assign, and progress tasks within a project plan for multiple simultaneous projects. Monitor and manage timelines to meet customer expectations.
Analysis & Visualization: Summarize performance results over time to identify launches that are on or off schedule. Create clear, actionable visualizations for stakeholders.
Timeline Management: Proactively communicate with internal and external stakeholders to ensure timely completion of milestones, flagging potential delays early.
Customer Support Collaboration: Collaborate with commercial and product teams to address customer inquiries and provide tailored solutions during the launch process.
Needs Anticipation: Anticipate customer needs and ensure tasks are in place to align launches with their current strategies.
Special Projects: Participate in special projects as needed, providing expertise and insights to support broader company initiatives.
Key Skills & Qualifications
Bachelor’s degree in Marketing, Business, Computer Science, or a related field. Advanced degrees or relevant certifications (e.g., PMP) are a plus.
Proven experience in launching software solutions and managing digital product implementations.
Strong communication skills with the ability to articulate ideas and influence stakeholders across the organization.
Advanced understanding of HTML, CSS, and JavaScript. Hands-on experience required.
Familiarity with marketing automation tools, CRM systems, and analytics platforms (e.g., HubSpot, Google Analytics, Salesforce).
Excellent problem-solving and analytical skills, with the ability to manage multiple projects in a fast-paced environment.
Creative thinker who thrives in innovative, dynamic work settings.
Proven ability to work collaboratively across teams, fostering strong relationships to meet shared goals.
Metrics for Success
Time to Value (TTV): Achieving TTV goals by ensuring efficient and timely launches.
Project Completion Rate: Successful on-time delivery of software implementations according to project timelines.
Customer Satisfaction: Positive feedback from customers and internal teams on the launch process and communication.
Process Improvement: Continuous optimization of launch processes to reduce delivery time and improve overall efficiency.
About Admiral
Admiral was founded in 2015 to defend the ad-supported business model publishers and creators rely on to produce and share content online. Since then, we've grown to be the largest and most advanced Visitor Relationship Management Platform in the market. Today we help digital publishers build better relationships with their audiences through targeted engagements and subscriptions options that ensure that content creators and publishers can build more sustainable businesses in an increasingly privacy-conscious and user-choice-centric digital landscape.
Admiral is a small but diverse team of professional developers, designers, sales executives, and marketers based in Gainesville, FL, with remote employees across the country. Remote work is in our DNA, and are open to people living anywhere.
We work openly, collaboratively, and with transparency. Everything we do is driven by our mission and the needs of our customers and employees. We empower the team with the resources and autonomy to take on the biggest of challenges and succeed. Although our vision to build and grow the company is unerring, we still move fast and cherish the flexibility to turn on a dime. We have flexible work days and vacations, a fun and challenging atmosphere, and strong engineering culture.
We love the work we do, and we’re always looking to add equally passionate individuals with the ability to implement creative and unconventional solutions to hard problems.
