Senior Research Operations Associate

Passionate about precision medicine and advancing the healthcare industry?

Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical information about the right treatments for the right patients, at the right time.

Tempus created the TIME clinical trials network to increase patient access to clinical trials by bringing the trial to the patient. The TIME program is an industry leader in the field of just-in-time (JIT) clinical trials. We are looking for an experienced Senior Research Operations Associate who will work with our cross functional team to manage key sites in the TIME research network. 

Responsibilities:

• Oversee a portfolio of strategic research partnerships (AMCs)
• Primary point of contact for physicians, care teams, and research teams for all matters related to TIME trial activities. 
• Maintain a regular cadence of touch points (in person, virtual, emailing value adds) with targeted accounts (ie 2x per month per site)
• Build relationships with key client stakeholders including physicians, executives, and the research team. 
• Draft and execute strategic operational plans, to ensure AMC systems can meet JIT standards. 
• Oversight of all processes included in the above operational plan
• Provide ongoing education to create awareness of access to a portfolio of clinical trials.
• Participate in tumor boards, steering committees and/or grand rounds (where applicable)
• Collaborate with various teams within Tempus, to execute key deliverables including operations, clinical members (RN/MD), sales, medical affairs, pathology, bioinformatics and data science
• Attend ISAMs
• Utilize knowledge of oncology, clinical trial development and study start-up to identify site resource gaps, and onboard sites into the systems. 
• Assist/pull in a team to create innovative tactics, processes, tools, systems, and strategies to ease site burden/gaps in clinical trial participation.
• Assist in early sales cycle including discussions about TIME operational needs. 
• Incorporate key client feedback into product and process improvements.
• Contribute to the development of marketing and sales collateral.
• Attend approved local conferences.
• Administrative activities associated with the activities listed above
• Oversight of site support staff as applicable (Program Coordinator, Medical Consultant/Director)

Qualifications:

• Bachelors Degree and 3+ years of experience in a client-facing/oncology/research OR 5+ years of experience working in healthcare.
• Deep understanding of study start up.
• Strong ability to persuade, be strategic, motivate, and influence others.
• Proven track record of setting and achieving high personal standards of performance.
• Highly organized and systematic, superb attention to detail and ability to complete tasks with a high degree of accuracy. 
• Persistent and resilient with an ability to be a good listener.
• Ability to develop and maintain strong relationships.
• Advanced written and oral communication skills.
• Superior analytical, interpersonal, and problem-solving skills.
• Tenacious appetite for success.  
• It is necessary to view and type on computer screens for long periods and to work in an environment which can be stressful due to heavy workload and frequent interruptions.
• Ability to travel 10-30%.

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