IT Business Analyst

Who We Are:

At Sectigo, we align around our mission and pride ourselves in helping thousands of customers sleep better at night.

“When people think Online trust management, they think Sectigo because we offer our customers unparalleled peace of mind.”

How we show up with each other and our customers every day is just as important, and we win as #OneSectigo by living out our core values - Support, Excellence, Collaboration, Teamwork, Integrity, Growth and Openness. We are committed to investing in our diverse teams where everyone understands their role and how they support our strategic goals, we drive operational excellence through scale and efficiency, and we strive to delight our customers and become the market leader in our industry. If you aspire to join a driven team that holds each other accountable to meeting our lofty goals and you’d like to be part of our growth story in delivering a market leading user experience, we’d like to talk to you.

What We Are Looking For:

The IT Business Analyst will play a crucial role in enhancing our CRM and ERP systems and driving efficiency and effectiveness across the organization. This individual will collaborate with business leaders, find solutions to issues, and ensure clear requirements, roadmaps, use cases, UAT test cases, expected outcomes, and delivery timetables. While some project management and technical administration tasks may be involved, the primary focus will be on documentation and analysis of solutions for various projects. A strong understanding of CRM, ERP, Billing, and Marketing system software is essential for our success.  

This is a full-time and remote position based in the U.S. and an individual contributor role, reporting to our Manager, CRM.   

What You’ll Be Doing:

• Collaborate with stakeholders to gather and analyze business requirements, ensuring alignment with business and project goals.
• Document detailed system specifications, including both functional and non-functional requirements.
• Create comprehensive use cases, process flows, and wireframes to illustrate system functionality and user interactions.
• Work closely with development teams to ensure accurate implementation of requirements.
• Identify and mitigate roadblocks and risks during project planning, proposing effective solutions.
• Develop and maintain UAT test cases and coordinate testing efforts.
• Communicate effectively with business leaders to align project goals and expectations.
• Monitor project progress, track deliverables, and adjust timetables as needed.
• Provide ongoing support for system enhancements and updates.
• Create and deliver training materials and sessions for end-users to ensure effective use of systems. 
• Other duties as assigned and related to the nature of this role and company initiatives.

Requirements:

Education:

• BA/BS from an accredited college or university preferred. 
• Saleforce.com Admin (ADM201 and ADM211) certified is a very strong plus.
• Certification in Business Analysis (CCBA or CBAP) is a plus.

Experience:

Talents and Desired Qualifications:

• Proven experience as a Business Analyst, preferably in CRM and ERP domains.
• Strong analytical skills with the ability to translate business needs into clear technical requirements.
• Proficiency in Salesforce, Maxio, Dynamics, HubSpot, and other CRM/ERP software.
• Excellent communication skills, both written and verbal, with the ability to effectively convey technical information to non-technical stakeholders.
• Detail-oriented and organized, capable of managing multiple tasks and projects simultaneously.
• Familiarity with project management methodologies (such as Agile and Scrum) and tools (such as JIRA).
• A proactive problem-solving mindset, with a focus on identifying and implementing effective solutions.
• Ability to work in a global, fast-paced environment.