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Director of Client Solutions - United Kingdom

Remote:

Full Remote

Contract:

Full time

Experience:

Senior (5-10 years)

Work from:

United States

Offer summary

Qualifications:

Bachelor’s Degree or equivalent experience, 5-10 years previous selling experience, Demonstrated success in sales targets, Experience with CRM systems, Proficient in Microsoft Office Suite.

Key responsabilities:

Achieve annual sales and profitability targets
Develop and execute portfolio plans
Manage sales pipeline for key accounts
Use consultative selling to meet client needs
Nurture client relationships for satisfaction

Blanchard SME https://www.blanchard.com/

201 - 500 Employees

See more Blanchard offers

Job description

Who We Are:

Our headquarters is located in Escondido, California with remote locations across the United States, Canada, and the United Kingdom. We are a dog-friendly company that encourages our colleagues to establish a healthy work-life balance. We invest in colleagues' growth and development in many ways, including participating in Blanchard leadership training programs, individualized career development tracks, and have partnered with different companies such as Udemy, to allow our colleagues to enhance their personal and professional development through other online courses. Our company culture and values are critical to who we are and how we build connections with our colleagues and clients. As our wonderful Ken Blanchard states “no one of us is as smart as all of us”, and together we want to grow as a company and as individuals and we look for authentic, diverse talent to join our team. Check out more about us here: https://www.blanchard.com/about-us/culture/careers.

Role Purpose: This is a key account sales position working from a home office within an assigned portfolio of named customer accounts and prospects. A successful DCS I is a pivotal player in expanding our footprint in the leadership development industry, effectively teaming with Project Managers, Solution Architects/designers/sales engineers, Consulting Partners/facilitators, Coaching Solution Architects, Learning Services Specialists, and CST Leader/Sales Lead. A DCS I is the team member with the primary accountability to acquire, nurture, retain, develop and grow large customers, working in a highly collaborative and team-based manner. As a result, the DCS I creates substantial value for all stakeholders (customers, colleagues and the company), transforming organizations and driving meaningful and measurable outcomes

**This position is based in the United Kingdom.

Duties include:

Successfully achieve annual sales and profitability targets.
Lead development and execution of a portfolio plan and account development plans.
Collaborate with account team on the development and execution of account development plans.
Effectively manage sales pipeline and expand business within designated key and high potential accounts.
Use of a consultative selling approach to uncover client needs and promote the full scope of Blanchard products and services with an enterprise wide focus.
Create effective sales proposals and discovery documents.
Conduct face to face presentations with existing and prospective clients.
Responsible for nurturing client relationships to ensure client satisfaction.
Utilize CRM system to manage client accounts.
Ensure outstanding accounts receivable is within acceptable parameters.
Strategically manage revenue and costs to ensure desired level of profitability.
Partner with Blanchard project managers, consultants and trainers on client delivery initiatives.
Establish and maintain contact with senior executives in key accounts.

This role targets key accounts within a portfolio, requiring more personalized engagement strategies and extensive use of CRM systems to manage client relationships. The position involves a combination of virtual and face-to-face interactions, indicating higher travel requirements and a more resource-intensive approach, especially with more than 50% travel.

Knowledge, Skills, Abilities:

Strong written, and virtual presentation skills
Listening and interpersonal skills
Ability to partner effectively with internal associates
Exceptional interpersonal skills with innate ability to build and nurture relationships at all levels of an organization.
Ability to manage multiple accounts
Strong analytical and forecasting skills

Aptitude

Business Acumen
Consultative Selling Approach
Driven to Achieve Results and self-motivated
Influencer and Negotiator
Strong customer orientation
Problem solving skills
Ability to influence

Education and Experience

Bachelor’s Degree or equivalent work experience
5-10 years previous selling experience
Previous record of attaining and exceeding sales goals
Demonstrated success selling to new/existing accounts
Experience maintaining client accounts over a long period of time.
Proficient in the use of Microsoft Office Suite and CRM systems

Work Environment: Normal office environment to include operating a computer and using the phone. Requires adaptability, quick decision making, oral communication, ability to interpret data, dependability, good judgment, reading, social skills, influence and relate to others, stress controls, ability to work independently. Travel required more than 50% of the time primarily in Region.

Blanchard is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.

Learn more about the culture here at Blanchard: https://www.blanchard.com/about-us/culture

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