Job Seekers can review the Job Applicant Privacy Policy by clicking HERE.
We are immediately hiring a Customer Service Coordinator for our Supply Chain Solutions division. Apply here today to speak with a Recruiter about the position and perks of joining our Ryder Ever Better Team.
When Fortune 500 businesses and new startups need supply chain solutions, they look to our industry-leading logistics experts. At Ryder, there is more to being a supply chain professional than working on some of the nation’s biggest brands. We make sure you are also getting the diverse experience, advancement opportunities, all from an industry-leading Fortune 500 company.
Here are a few of the many benefits when working with us:
Medical, Dental, Vision Benefits start at 30 Days
401 (K) Savings Plan with a company match
Discounted employee stock purchase options
Quality employee discounts that actually save you money on tools, cars, appliances, travel and more
All major holidays paid and Paid time off within your first year
Up to 12 weeks paid maternity leave
Summary
Responsible for the day to day management of Ryder's eCommerce customers. They serve as the customers' "eyes and ears" in our warehouses and ensure that we are exceeding their expectations every day. They are responsible for supporting the Customer Success Manager regarding customer inquiries on the status of their fulfillment orders, inventory and other customer needs as directed while working collaboratively with our internal teams to identify gaps in our performance and/or expectations and follow them through to resolution.
Essential Functions
- Interact with clients and Customer Success Manager in resolving problems or issues.
- Monitor and manage key performance indicators and execute root cause analysis utilizing operating systems.
- Provide all support function activity including accuracy and timeliness of data processing, reporting analysis, and all other customer specific inquiries as directed by Customer Success Manager.
- Cohesively work with internal SME(s) to resolve problems and/or support projects.
- Prepare various reports as required or any support document needed.
- Support and develop improvement initiatives in support of the Customer Success Manager.
- Responsible for preparation in support of client quarterly and monthly account reviews.
- Evaluate, quantify and present opportunities for continuous improvement at assigned accounts. Responsible for preparation in support of client quarterly and monthly account reviews.
- Monitor quality.
Additional Responsibilities
- Performs other duties as assigned.
Skills and Abilities
- Strong verbal and written communication skills
- Strong planning and organizational skills
- Possesses a high degree of initiative
- Demonstrates analytical skills
- Demonstrates problem solving skillsDemonstrates initiative and problem solving skills
- Excellent interpretation of complex statistical data
- Must be computer literate and able to use the Microsoft Office Suite (Excel, Word, Access & PowerPoint required) as well as internet for work related matters
- Demonstrates customer service skills
- Develops and delivers effective presentations (preferred)
- Excellent interpersonal skills
- Detail oriented and customer focus
- Possesses a high degree of initiative
- Working knowledge of FBAP, TIS, ROL and TM systemsadvanced required
- Knowledge in statistical and transportation analysis tools such as Minilab, SAS, Metlab, 12, Tmod, ILPSadvanced required
Qualifications
- Bachelor's degree required in Business, Logistics, Transportation.
- Two (2) years or more of industry related experience required
- Two (2) years or more Experience in fulfillment and logistics required
- Working knowledge of FBAP, TIS, ROL and TM systems. advanced required
- Knowledge in statistical and transportation analysis tools such as Minilab, SAS, Metlab, 12, Tmod, ILPS. advanced required
Travel
None
DOT Regulated
None
#LI-EP
#INDexempt
Job Category
Customer Service
Compensation Information:
The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc.
Compensation ranges for the position are below:
Pay Type:
Hourly
Minimum Pay Range:
$20.00
Maximum Pay Range:
$25.00
The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type.
Benefits Information:
For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.
All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Security Notice for Applicants:
Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers.
Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at careers@ryder.com or 800-793-3754.
Current Employees:
If you are a current employee at Ryder (not a Contractor or temporary employee through a staffing agency), please click here to log in to Workday to apply using the internal application process.
Job Seekers can review the Job Applicant Privacy Policy by clicking HERE.
