Client Operations Support Analyst I (part-time) at Cotiviti

Overview:

The Client Operations Support Analyst provides technical support and troubleshooting of proprietary software application products across multiple technology stacks and multiple product arenas via telephone and/or internet to respond to customer inquiries and resolve client issues.

• Answer help desk telephones for assigned account(s) and respond to customer inquiries to ensure customer needs are met.
• Assist customers in resolving complex technical problems by providing guidance regarding software and hardware problems.
• Follow up with customers to ensure that customer inquiries are resolved within the contracted or agreed upon time frame.
• Logs and tracks inquiries using a problem management database and maintain history records and related problem documentation.
• Maintain knowledge of company products and customer service processes.
• Review business and/or technical requirements.
• Effectively communicate with team members
• Complete all special projects and other duties as assigned.

• Must have a High School Diploma
• Students must be enrolled at least part-time at an accredited College or University in a technical discipline to include Computer Science, Computer Engineering, Software Engineering, Management Information Systems, Healthcare IT, Business Analysis, or other technical programs of study.
• GPA requirement is 3.0 and above as verified by transcripts., Computer Science, Business, or equivalent experience.
• 0-1 years of related experience supporting engineering, information technology or other technical operations.
• Preferred 1 years’ experience within the Healthcare or Insurance space.
• Excellent written and verbal communication skills, with the ability to multitask and prioritize projects to meet scheduled deadlines.
• Strong data analysis and problem-solving skills. Ability to understand client’s business needs and correlate with data sources and processes.
• Ability to work well independently or in a team environment.
• Familiar with SQL and Oracle databases.
• Proficient in Microsoft Office Suite, including PowerPoint, Word, Excel, Outlook and Project

Mental Requirements:

• Strong verbal and written communication skills, with various levels of the organization and with clients.
• Strong organization skills, accuracy, and high attention to detail.
• Ability to navigate and analyze data from multiple systems.
• Ability to work with a high volume of transactions in a timely manner and meet deadlines.

Physical Requirements and Working Conditions:

• Remaining in a stationary position, often standing or sitting for prolonged periods.
• Must be able to provide a dedicated, secure work area.
• Must be able to provide high-speed internet access/connectivity and office setup and maintenance.

Base compensation ranges from $17.50 to $24.50. Specific offers are determined by various factors, such as experience, education, skills, certifications, and other business needs.

Cotiviti offers team members a competitive benefits package to address a wide range of personal and family needs, including medical, dental, vision, disability, and life insurance coverage, 401(k) savings plans, paid family leave, 9 paid holidays per year, and 17-27 days of Paid Time Off (PTO) per year, depending on specific level and length of service with Cotiviti. For information about our benefits package, please refer to our Careers page.

Date of posting: 

Applications are assessed on a rolling basis. We anticipate that the application window will close on but the application window may change depending on the volume of applications received or close immediately if a qualified candidate is selected.

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