Offer summary
Qualifications:
Minimum 3 years experience in CSM role, Security knowledge required, Cloud platform experience preferred (AWS, GCP, Azure), Proficient with Salesforce and customer success tools, Strong consulting and project management skills.
Key responsabilities:
- Manage customer onboarding, adoption, and expansion
- Partner with stakeholders to drive product adoption
- Advocate for customers' needs and influence product improvements
- Identify and escalate relevant issues to ensure client success
- Monitor key performance metrics for customer engagement and satisfaction