Hybrid Mortgage Loan Follow-Up Specialist - Corporate Campus (Cleveland, OH) - Remote | WFH

Job Overview

We are thrilled to announce an opening for a Mortgage Loan Follow-Up Specialist at our Corporate Campus in Cleveland, OH, offering a unique hybrid work model. This role is integral to our team, focusing on guiding customers seamlessly through their loan application journey.

Key Responsibilities

• Oversee a pipeline of approximately 55-65 loan applications originated through our Customer Care areas, utilizing both phone and online channels.
• Provide exceptional assistance to customers, responding to inquiries and delivering timely updates regarding their loan status.
• Employ strong interpersonal skills to accurately assess customer needs and effectively communicate vital financial information and necessary documentation.
• Excel in a dynamic, team-focused environment while upholding outstanding customer service and communication standards.
• Leverage PC proficiency and mortgage software experience to manage tasks and documentation efficiently.
  
  

Required Skills

• Proven ability to assess customer needs with a strong customer-oriented approach.
• Outstanding verbal and written communication skills, demonstrating professional grammar and a positive attitude.
• Excellent organizational skills with a capacity to prioritize and manage workload effectively.
• Competence in using PCs and familiarity with mortgage software (preferred).
  
  

Qualifications

• A minimum of two years of relevant experience in processing home equity or mortgage loan applications within a retail banking environment.
• A high school diploma or equivalent is required; bilingual skills are advantageous.
  
  

Career Growth Opportunities

This position presents a rewarding opportunity within a customer-centric work environment, with clear pathways for career advancement as you develop your skills and expertise.

Company Culture And Values

Our organization prides itself on fostering a supportive, fast-paced environment where teamwork, excellent customer service, and effective communication are paramount. We value diversity and are committed to creating an inclusive workplace.

Networking And Professional Opportunities

Joining our team opens doors to valuable networking and professional development opportunities, allowing you to connect and collaborate with industry leaders.

Compensation And Benefits

• Competitive salary based on experience.
• Comprehensive benefits package.
• Opportunities for career growth and professional development.
  
  

Why Join Us?

We encourage you to apply if you are seeking a role that allows you to make a significant impact while advancing your career in a supportive and dynamic environment.

Employment Type: Full-Time