Bilingual Emergency Medical Technicians EMT - Remote (Korean/English)

Job Overview

We are seeking a dedicated Patient Care Coordinator to join our team as a vital link between patients and their primary care providers. This role is pivotal in enhancing patients’ healthcare experiences and outcomes by facilitating effective communication and support.

Key Responsibilities

• Collaborate remotely with medical practice staff and our specialized Case Management team to manage a defined group of patients.
• Function autonomously while also being a crucial collaborative team member, acting as an extension of the medical practice.
• Assist patients in achieving optimal health outcomes by responding to their inquiries, connecting them with their medical practices, and implementing impactful care plans.
• Identify care gaps, escalate medical concerns, and guide patients in accessing appropriate resources, including specialty care referrals and community-based organizations (CBOs).
• Accurately document patients' medical histories and issues within the electronic health record (EHR) system.
• Navigate the referral and prior authorization procedures effectively.
• Cultivate and sustain trustworthy, professional relationships with designated medical practices and within our organization.
• Meet designated Key Performance Indicators (KPIs) to foster positive patient health outcomes and minimize medical expenses.
• Engage high-risk patients through various communication methods, including calls, texts, portals, and emails.
• Appropriately escalate medical issues to the Health Guide Registered Nurse, Primary Care Physician, or management.
• Occasionally travel to supported primary care physician offices as necessary.
• Adhere to security policies and procedures to safeguard all Protected Health Information (PHI) and company data.
  
  

Required Skills

• Bilingual (Korean/English) - Native or Fluent required.
• Certified or Registered Medical Assistant or certified EMT required.
• Strong commitment to patient coordination and serving individuals with intricate medical and social needs.
• Empathy and proficiency in motivational interviewing, critical listening, and behavioral change management to enhance patient engagement.
• Excellent communication skills, including the ability to document patient interactions accurately and in real time.
• Familiarity with medical terminology and the operational structure of primary care practices.
• Understanding of social determinants of health.
• Proficient in utilizing electronic health records (EHRs), care management analytics databases, and various software applications.
• Ability to manage competing priorities while maintaining strong attention to detail.
• Experience with electronic health records systems such as EPIC, Athena, and Cerner is advantageous.
• Exceptional verbal, visual, and written communication abilities.
• Capability to monitor progress on multiple tasks and ensure timely completion.
• Ability to work independently as part of a patient’s overall care team, under licensed clinical professionals’ supervision.
• Proven success in a remote work environment.
  
  

Qualifications

• A passion for patient coordination and serving individuals with complex needs.
• Demonstrated success in a remote work setting.
• Experience in patient care coordination, especially in a remote capacity.
  
  

Career Growth Opportunities

Joining our organization offers the chance for continuous professional development and the opportunity to make a meaningful impact on patient care, contributing to your career growth.

Company Culture And Values

We are committed to fostering a diverse, inclusive, and supportive work environment where all employees feel valued and empowered.

Compensation And Benefits

The base pay for this position starts at $24+ per hour, with bi-weekly payments. The final compensation will depend on various factors, including skills, experience, education, location, and licensure/certifications.

Employment Type: Full-Time