Remote Customer Lifecycle Manager

Job Overview

We are on a mission to revolutionize connectivity through fast, reliable internet and an unparalleled customer experience in diverse regions. As we transition from traditional copper networks to advanced fiber optic technologies, our commitment is to enhance internet access in underserved rural communities. We invite you to join our dynamic team as a Customer Lifecycle Manager, where you will play a pivotal role in shaping CRM strategies that align with our business objectives while addressing customer needs.

Key Responsibilities

• Design, manage, and refine customer lifecycle campaigns across essential CRM channels.
• Develop innovative content and communication strategies for both routine and on-demand customer engagement.
• Establish a customer-centric lifecycle strategy aimed at increasing product awareness and maximizing customer lifetime value.
• Identify customer segments for targeted marketing initiatives and strategize offers that yield positive ROI.
• Create customer journeys to mitigate churn among key segments.
• Set up reporting requirements to enable continuous testing, learning, and analysis of significant campaigns.
  
  

Required Skills

• Strong business acumen complemented by excellent written and verbal communication abilities.
• Proactive self-starter capable of managing multiple priorities and executing both strategic and tactical initiatives concurrently.
• Proven experience leading and influencing teams in a fast-paced, customer-focused environment.
• Familiarity with customer journey mapping and lifecycle principles.
• A determined work ethic with a "get it done" mindset.
  
  

Qualifications

• Bachelor's Degree in Business Administration, Marketing, or a related field.
• A minimum of 5 years of experience in Marketing, CRM, Customer Lifecycle, Direct Marketing, Digital Marketing, or a similar discipline.
• Master's Degree or experience in developing customer journey frameworks is advantageous.
• Familiarity with Marketing Technology systems such as Adobe and Salesforce is a plus.
• Previous experience in the telecommunications industry is beneficial.
  
  

Career Growth Opportunities

Joining our company means you will have access to a variety of professional development initiatives that encourage career advancement. We emphasize the importance of learning and growth in your professional journey.

Company Culture And Values

As a recognized Top Workplace, we foster an inclusive environment that values diverse talent. We believe that diversity, equity, and inclusion are fundamental to our mission, allowing us to better serve our communities and advocate for accessible, high-quality internet services.

Networking And Professional Opportunities

Our organization promotes networking and collaboration opportunities that enhance your professional development. You will engage with talented colleagues and industry experts, expanding your skill set and professional connections.

Compensation And Benefits

We offer competitive compensation packages that reflect our commitment to employee wellness, which includes physical, emotional, and financial health. Our comprehensive benefits package further supports our employees’ well-being.

Employment Type: Full-Time