Offer summary
Qualifications:
3+ years in Contact Center/BPO, Proficient understanding of Salesforce and ServiceNow, Strong writing skills, Ability to work globally if needed, Proficient Ireland/European languages.Key responsabilities:
- Provide pre-sales technical support to sales team
- Liaise directly with customers regarding technical requests
- Conduct presentations to deliver technical content
- Author user stories and product specifications
- Collaborate with engineering on customer proposals