Billing Manager - NA

Experian is a global company in data services, helping organizations and consumers manage risk and make informed decisions. We empower individuals and businesses at important life moments, from purchasing a home to expanding customer bases. With over 125 years of experience, we specialize in data gathering, analysis, and fraud prevention. Our 21,700 employees across 30 countries are dedicated to innovation and creating opportunities for a better tomorrow. Recently ranked the fifth-best company to work for in Costa Rica, we prioritize inclusive culture, employee well-being, and career development. Join us at www.experian.com/careers to be part of our team.

Job description

You will oversee billing processes and manage teams within a global organization. Experienced establishing efficient billing cycles and developing processes that enhance operational performance. Experienced in building relationships with clients and company partners, ensuring issue resolution. Monitor billing activities and collaborates with teams to align with organizational financial goals. You will provide strategic leadership and bring experience in billing system implementation projects or mergers and acquisitions to lead operational success. Reports to the Senior Billing Manager.

Responsibilities:

• Oversee the billing process for multiple regions, including North America and Spanish Latam.
• Lead a team of supervisors and billing administrators, promoting a high-quality culture.
• Represent the billing department in meetings, driving agendas that impact billing practices.
• Build relationships with clients and senior partners to address inquiries and resolve discrepancies.
• Collaborate with the finance team to align billing operations with financial goals and reporting requirements.
• Partner with Global Process Owner (GPO) and Global Finance Automation (GFA) groups to enhance billing efficiency and accuracy.

• Bachelor's degree in accounting, finance, business, or a related field.
• 5+ years of experience managing high-volume billing portfolios with 3+ years in a manager role.
• Experience supporting billing transformation projects including billing systems and ERP system implementation as an ideal.
• Advanced English level is required due to the nature of the job, which may involve communications and writing documentation in English.
• ERP/CRM systems experience; SAP or Oracle & Salesforce experience.
• Technology skills, including MS Office Suite, and an ability to use technology in work processes such as GenAI or RPA.

• Benefits/Perks:

Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

• This is a fully remote job opportunity. #LI-Remote
• Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; Great Place To Work™ in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.