Senior Technical Consultant - Employee Worfklows/HR Service Delivery

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

The Company 

Work matters. It’s where we spend a third of our lives. And the workplace of the future is going to be a great place. We’re dedicated to bringing that to life for people everywhere. That’s why we put people at the heart of everything we do. 

People matter. Our people have a passion for learning, building, and innovating. Whether you’re an engineer, a sales professional, a finance professional, or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow. 

Diversity, Inclusion, and Belonging (DIBs) are essential to our success.  Diverse, inclusive teams and cultures, where everyone belongs and contributes to their fullest, are the best teams, teams that win and change the world.  By aspiring to change the way the world works, we embrace the uniqueness and authenticity of each of us and our partners and customers. 

Our focus areas are:  enable and empower our people, engage our communities and allies, and build our talent brand and hire inclusively. 

The Team 

The Customer Outcomes (CO) team at ServiceNow works with customers to help them achieve their business outcomes by providing implementation and advisory services.  As part of this diverse team, you will work with our customers and partners to drive consumption, adoption, and customer satisfaction by getting them to see the value of their ServiceNow investment. 

Within the CO team we have  product  specific expert practices that form  Expert Services  group. One of these practices  is  the Employee Workflows (EWF) team who work with employee facing departments such as HR teams and functions across a variety of global clients. We are looking for motivators, problem solvers, original thinkers like you to join our team.  

The Role 

The Senior Technical Consultant within EWF, is a trusted advisor to the customer on ServiceNow products, designing and configuring HR solutions using best practices, ensuring customer success, thereby adding value and increasing productivity for the customer. 

What you get to do in this role: 

• Collaborate with customers in their efforts to take advantage of the ServiceNow HR Service Delivery  
• Lead customer workshops on architecture, design and integrations  
• Enable customers in defining their business and technical requirements of the solution following Agile methodologies and mapping them to product capabilities 
• Design creative implementation solutions using technical best practices for manageability, performance, upgradability, user experience and security    
• Work on user stories in a low-code as well as pro-code approach, test cases, testing strategies, deployment, defects and knowledge transfer   
• Be a key member of engagement team focused on delivering scalable customer outcomes  
• Contribute towards continuous improvement of leading practices   
• Grow and mentor other members of ServiceNow and the partner ecosystem  
• Work and travel within EMEA, based on customer and project demands 

Qualifications

In order to be successful in this role, we need someone who has: 

• Consulting experience within enterprise organizations with the ability to influence and consult Customers in a HR Service Delivery / Shared Services environment  
• Experience in defining and deploying future-state HR service processes and in identifying solutions from a people, process and technology perspective  
• Understanding of HR and related systems such as Workday, Oracle / PeopleSoft, SAP / SuccessFactors 
• Experience and/or willingness to grow technical depth on SaaS environment, technologies like XML, HTML, Angular, JavaScript, relational Database principles, LDAP, SAML/SSO, REST, SOAP, Web Services and others   
• Excellent communication and presentation skills  
• Experience in advising and analysing Product strategies based on business priorities  
• Excellent interpersonal skills, customer-centric attitude and experience working with diverse team   

Work Personas 

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer 

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations 

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations 

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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