Solutions Engineer

At Sano, we are accelerating precision medicine research by building a platform that makes large-scale genetic testing studies faster and easier. As a Solutions Engineer, you will play a key role in delivering our configured SaaS software to pharma and biotech companies, ensuring it meets the needs of customers engaged in life-saving research.

📬 What you'll be doing:

• Study Configuration & Setup: Analyse customer requirements and configure Sano’s products to match their needs. Perform gap analysis to recommend configurations or new product development.
• Quality Assurance: Test and verify that all configurations meet design specifications and function properly, ensuring the highest level of quality.
• Customer Collaboration: Participate in implementation calls with clients and internal teams, translating requirements into technical setups and providing solutions for any configuration challenges.
• Documentation & Training: Develop clear, user-friendly documentation and training materials to support external users in configuring and testing their studies.
• Technical Adjustments: Manage and modify technical details like JSON blurbs to ensure smooth and accurate study setup.
• Process Improvement: Provide feedback on tools and workflows to enhance the efficiency of study setup and delivery processes.

🫵 This job is for you if you:

• Have experience in requirement analysis and possess a strong quality assurance mindset (experience with automation is a plus).
• Are knowledgeable in SaaS configuration and have an understanding of the software development lifecycle (SDLC).
• Thrive in customer-facing roles, demonstrating professionalism and a solution-oriented approach to meeting customer needs.
• Have strong collaboration skills and enjoy working cross-functionally with product, engineering, and customer success teams.
• Are familiar with process documentation and are adept at creating and managing data flows and change management processes.

💫 Even better if you have:

• Experience in life sciences or working with clinical research software.
• A background in coding or experience with Web Accessibility standards.
• Prior experience working with scaling SaaS products and finding creative solutions to fill gaps in early-stage products.
• Skills in presentation and training delivery, with a keen ability to support external and internal users.

🛑 Please note:

We can only accept applications from those eligible to live and work in the UK or in the USA (for specific roles). We are unable to sponsor visas for this position.

In addition, as part of our due diligence process, we will be conducting basic DBS checks on successful candidates. As per the The code of practice published under section 122 of the Police Act 1997, we are committed to treating all candidates fairly and are happy to share our Equal Opportunities and Ex-Offender policy on request.

Sano Genetics welcomes applications from all candidates irrespective of age, disability, gender, gender identity, sexual orientation, race, religion or belief, or marital or civil partnership status.