Job Title:
Sales Engineer, AWS Cloud Contact Center Solutions
Job Description
We're Concentrix. A new breed of tech company — Human-centered. Tech-powered. Intelligence-fueled.
We create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents.
Our game-changers:
Challenge Conventions
Deliver outcomes unimagined
Create experiences that go beyond WOW
If this is you, we would love to discuss career opportunities with you.
In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today's hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of CX.
Concentrix provides eligible employees with an opportunity to enroll in many benefit programs, generally including private medical plans, great compensation package, retirement savings plans, paid learning days, and flexible workplaces. Specific benefits plans will vary by country/region.
We're a remote-first company looking for the absolute best talent in the world. Experience the power of a game-changing career.
#LI-Remote
Senior Sales Engineer/Solutions Architect experienced solutioning CCaaS solutions that deliver outstanding Customer Experience. Expertise
in AWS Connect with an emphasis on customer-facing demo Experience responding to prospect emails, phone calls, and demo requests. You will report to our Global Director
Your Impact:
- Review RFP requirements while leading solution design
- Develop and deliver technical presentations
- Provide technical product expertise during sales opportunities, both in person and remotely, to include providing live product
demonstrations
- Build and configure demo scenarios in AWS Connect and related AWS services (e.g. Lex) including ACD, IVR, outbound dialers, queuing, skilling, quality, ACD, Email, Web Messaging, and SMS and other digital channels
Your Qualifications:
- 7years of technology related sales or business development experience with direct field experience selling complex transformational technology solutions to Fortune 5000 companies.
- Abachelor's degree in engineering, computer science or MIS, or equivalent experience.
- AWS Certified Cloud Practitioner certification and AWS Connect Communication Specialist Badge
- Knowledge of contact center skills, including ACD, IVR, NLP, automated dialers, queuing, skilling, VoIP, DID, TFN, DNIS, call recording and screen recording, quality, ACD Email, Web Messaging and SMS
- Experience working with AWS, AI/ML and Generative AI, AWS Lambda, Amazon Lex.
- Knowledge of other contact center platforms (particularly Genesys Cloud CX) and VoIP protocols
- Experience working with customers, senior-level personnel and Team members
Location:
UK, Work at Home, GB
Language Requirements:
English (Required)
Time Type:
Full time
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