About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.
What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
Sr. Director of Community Management (Remote)
TaskUs offers amazing opportunities for people around the world to work from home improving the safety, accuracy, and fluency of AI models. We call these people taskers, and they’re the backbone of our ability to service our clients and do our small part in ushering in the age of AI. TaskUs is looking for a visionary Sr. Director of TaskVerse Community Management to deliver an unparalleled experience to our amazing Taskers and make sure we are the most preferred work partner.
In this pivotal role, you'll oversee hiring, vetting, community engagement, product support, and knowledge resource management. Your mission? Develop and execute strategic initiatives that skyrocket Tasker acquisition, satisfaction, participation, and success within our ecosystem.
What You'll Do:
Own meeting hiring targets for our projects and program
Lead and inspire teams responsible for hiring, community engagement, support operations, technical collaboration, and knowledge resource development
Craft and execute a game-changing Tasker success strategy that encompasses community interaction, product support, feedback integration, and easily accessible knowledge resources
Foster close collaboration with Sales, Solutions, Technical, and Product teams to ensure contributor strategy is built into project discovery, solutioning, operations and feedback is incorporated into product enhancements
Oversee the development and upkeep of a comprehensive knowledge resource repository that empowers contributors with self-service tools and training materials
Spearhead data-driven initiatives to assess and enhance Tasker satisfaction and success
What You'll Bring:
Proven leadership track record in talent acquisition, user experience/success, community engagement, and/or related domains within a tech-driven environment
Strong strategic thinking capabilities and the ability to drive cross-functional initiatives that elevate contributor experience and satisfaction
Exceptional communication and interpersonal skills, with a history of developing and mentoring high-performing teams
Experience collaborating closely with product and technical teams to translate contributor feedback into clearly defined product enhancements
Analytical mindset with expertise in leveraging data to guide strategy and decision-making
How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.
