Senior Salesforce Administrator

The Rock Family of Companies is made up of nearly 100 separate businesses spanning fintech, sports, entertainment, real estate, startups and more. We’re united by our culture – a drive to find a better way that fuels our commitment to our clients, our community and our team members. We believe in and build inclusive workplaces, where every voice is heard and diverse perspectives are welcomed. Working for a company in the Family is about more than just a job – it’s about having the opportunity to become the best version of yourself.

As a Senior Salesforce Administrator, you'll pair your creativity and Salesforce knowledge to design and implement solutions that enable the business to get the most out of Salesforce technologies. In this role, you'll serve as a vital bridge between the business and technology, acting as a trusted advisor on all things Salesforce to business leaders, product management, and subject matter experts as we build solutions that bring our mission to life.

About the Role

• Serve as the technical expert for a Salesforce environment supporting multiple business areas.
• Analyze business requirements, establish solution designs, and drive the implementation of Salesforce solutions.
• Independently design, test, and implement changes to Salesforce systems, ensuring optimal performance, scalability, and security.
• Build complex reports and dashboards that surface actionable insights for different teams across varying levels of the business.
• Ensure data integrity and consistency leveraging duplicate management, validation rules, and data imports/updates using Data Loader or similar applications.
• Provide end-user support and training and troubleshoot reported issues.
• Implement best practices and standards and ensure they are followed through code reviews.
• Support and enhance integrations between Salesforce and internal applications.
• Evaluate, implement, and maintain managed packages and third-party solutions.
• Monitor system outages and work with vendors and key stakeholders toward a resolution.
• Review and provide recommendations around new and updated functionality within each Salesforce release.
• Proactively seek opportunities where Salesforce can enhance business processes, productivity, and efficiency across the organization.

About You

Minimum Qualifications:

• 5+ years of experience in a Salesforce Administrator role
• In-depth knowledge of Sales Cloud and Service Cloud
• Demonstrated experience designing and implementing new processes and facilitating user adoption
• Proven ability to drive Salesforce projects with different levels of complexity from beginning to end

Preferred Qualifications:

• Salesforce Certified Administrator, Salesforce Certified Advanced Administrator,
• Salesforce Certified Platform App Builder, Salesforce Certified Sales Cloud
• Consultant or Salesforce Certified Service Cloud Consultant
• Deep knowledge of Salesforce Flows, including leveraging screen flows and record-triggered flows to simplify operational complexities
• General knowledge of the supported business areas and the ability to make the
• Salesforce platform work for their goals
• Experience providing mentoring and technical leadership to peers, fostering collaboration and ensuring best practices are followed
• Experience working with Apex
• Bachelor’s degree in computer science, information technology, or a related field
• Proficient knowledge of Microsoft Office suite, specifically Microsoft Excel

What You’ll Get

Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We’ve got your back. Check out our full list of Benefits and Perks.

About Us

Rocket Innovation Studio (RIS) launched in 2019 and has gone on to make its mark in the Canadian fintech industry. Headquartered at 156 Chatham Street in Windsor, Ontario, the company renovated the historic building which began as an auto showroom and garage before becoming a furniture store, the Old Fish Market, the Coach and Horses Pub, and the Loop. In 2020, RIS was joined by Rocket Mortgage® with the mission to improve the mortgage process and deliver an excellent client experience for Canadians.
 

With the backing of Rocket Companies®, RIS is able to capitalize on the creativity and growth of a startup environment with the stability and enterprise experience of a mature company. At RIS, Canadian talent is able to collaborate, design, build, test and return a full range of custom IT solutions. RIS is leading the charge to make Windsor Canada's tech hub. Apply today to join a team that offers career growth, amazing benefits and the chance to work with leading industry professionals.

This job description is an outline of the primary responsibilities of this position and may be modified at the discretion of the Company at any time.  Decisions related to employment are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law.  The Company provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable state and federal laws.  Applicants requiring reasonable accommodations in completing the application and/or participating in the application process should contact a member of the Human Resources team, The Pulse, at Careers@myrocketcareer.com.

The Company is an Equal Employment Opportunity employer, and does not discriminate in any hiring or employment practices. The Company provides reasonable accommodations to qualified individuals with disabilities in accordance with state and federal law. Applicants requiring reasonable accommodation in completing the application and/or participating in the employment application process should notify a representative of the Human Resources Team, The Pulse, at Careers@myrocketcareer.com.