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Operations Support Clerk - Part-time

Remote:

Full Remote

Contract:

Part time

Experience:

Junior (1-2 years)

Work from:

United Kingdom, Guernsey, Canada

Offer summary

Qualifications:

High School Diploma required, Minimum 1 year in administrative customer service role, Proficient in MS Office Suite, Strong English communication skills.

Key responsabilities:

First point of contact with customers and carriers
Track and trace shipments across platforms
Manage incoming documents and general office administration
Communicate shipment status via email
Forward communications to appropriate individuals

Willson International Limited SME https://www.willsonintl.com/

201 - 500 Employees

See more Willson International Limited offers

Job description

Summary:

Looking for a career, at a company where you love to work, all while working from the comfort of home? Are the “fine details” your bread and butter? Do you want to be part of a growing organization, on a team that’s interested in your development?

Willson International is a Customs Brokerage and Third-Party Logistics organization. At Willson, we’re creating an environment that empowers our people to reach their full potential, while embracing your strengths and ambitions. Whether it’s developing new skills, opportunities to innovate and grow, or the flexibility to enjoy the moments that matter with your loved ones, Willson International is the place for you.

Location: Remote, work from home

Hours:

• Monday 6PM-2AM

• Saturday 10AM-6PM

The Operations Support Clerk

Here are some of the activities you will be expected to perform:

The position is our first point of contact with our customers and their carriers. They provide critical shipment status information to our customers, carriers and our operations rating team.

Principle accountabilities and or duties:

Tracking and tracing shipments across multiple online platforms
Manage incoming documents through ECM and e-mail
Dispatching shipment to preferred parties
General office administrations such as scanning, faxing, filing, data-entry.
Communicate through email with customers, carriers on shipment status
Answering and forwarding phone and email communications to the correct individuals, sorting and distributing emails
All other duties as assigned

Key Qualifications:

High School Diploma is required
Minimum of 1 year in an administrative customer service role.
Working knowledge of MS Office Suite of products – in particular Word, Excel, database skills, Internet searching skills.
Strong communication skills – English verbal and written is required

Why you’ll love it at Willson:

We’ve been selected as a Top 100 Small-Medium Employer in Canada!
Work-from-home environment, with a home internet reimbursement
3 weeks vacation for all new hires
Company-matching RRSP program
We care about your loved ones too – that’s why we offer family medical benefit coverage (including significant mental-health practitioner coverage), Compassionate Care top-ups, and Maternity/Parental top-ups.
Change is crucial to success – it’s never a dull moment here! We offer trainings, and cover the cost of certifications so you can adapt to change with your best foot forward
#Oneteam is essential to our corporate identity – we only succeed if we work together. That’s why we take the time to recognize the value of our staff, and celebrate the big moments together (like service anniversaries, weddings, and cute things, like puppies and babies).