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Billing and Collections Supervisor

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

Philippines

Offer summary

Qualifications:

Bachelor’s Degree or equivalent education, 5 years of billing and collections experience, 1-2 years of team management experience, Experience with Shopify/Chargebee/Hubspot is a plus, Results-oriented and data-driven mindset.

Key responsabilities:

Manage Customer Service Collections Representative team
Provide weekly collection updates to the Controller
Collect on past due customer balances via email/phone
Track, research and resolve discrepancies with client accounts
Manage and train team members effectively

Genfinity Philippines, Inc. Scaleup https://genfinity.net/

501 - 1000 Employees

See more Genfinity Philippines, Inc. offers

Job description

BILLING AND COLLECTIONS SUPERVISOR

Deep Sentinel is producing a security system powered by deep learning that can evaluate threats on a property. The system is designed to consume video streams and other contextual information to analyze threats facing a home. The service creates an intelligent surveillance zone out to the perimeter of a property. We can identify potential threats in under 30 seconds & call the police. Visit our website to learn more: Deep Sentinel Website.

About the Role:

Reporting to the Controller, Deep Sentinel is looking for a Billing and Collections Supervisor to join the team. In this role you will own and manage the subscription management, billing, and collections of our customers.

Responsibilities:

Management of Customer Service & Collections Representative team, including reviews and HR policy adherence.
Provide weekly collection updates to the Controller
Collect on past due customer balances via email/phone
Monitor outstanding account balances; determine next steps in the collection process
Record accurate and detailed notes regarding collection efforts on past due accounts
Track, research and resolve discrepancies/disputes with client accounts
Provide invoice copies, credit memos and/or statements as needed
Manage and train team members; share knowledge freely
Assist Controller as needed

Education and Experience Requirements:

Bachelor’s Degree; College graduate of any 4-year course
At least 5 years billing & collections experience with a background in customer service
At least 1-2 years team management experience
Prior experience with Shopify, Chargebee, and Hubspot (or similar CRM) is a plus
Experience managing large volume of transactions/subscriptions is an advantage
Results-oriented and data-driven personality
Experience working with technology organizations
Excellent written and verbal communication skills for conveying technical billing and collections concepts clearly and concisely
Familiarity with US culture
Hands-on and ownership attitude

Work Arrangement:

Primarily work from home, hybrid set up for townhalls and company events
Follows US time zone
Earn up to 100,000 monthly gross salary

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, or any other characteristic protected by law.

Genfinity as an Equal Opportunity Employer, believes in each person’s potential, and we’ll help you achieve yours.

All information will be kept confidential according to EEO guidelines.